[Remote] Senior Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on scaling cybersecurity through AI advancements, aiming to reputed company reputed company reputed company engineers. The Senior Technical Account Manager will reputed company the gap between the technical product and customers, guiding them through integrations and ensuring an outstanding customer experience.
Responsibilities
- Serve as a trusted technical advisor for customers using Dropzone, especially reputed company analysts and SOC teams
- Walk customers through integrations, ensuring successful deployment using our documentation and best practices
- Analyze and explain alerts generated by Dropzone, helping customers understand and tune the system effectively
- Use SQL to extract and analyze customer data for troubleshooting or usage insights
- Partner with engineering to escalate and resolve technical issues as needed
- Manage a book of customer accounts, acting as their primary technical reputed company of contact
- Organize and run regular reputed company-ins, including setting agendas and documenting reputed company items
- Handle customer support requests with urgency and reputed company, ensuring reputed company follow-up and reputed company
- Draft reputed company, reputed company communications including status updates, technical explanations, and customer review emails
- Maintain meticulous records in internal systems to reputed company issues, feature requests, and customer feedback
- Collaborate with the Head of reputed company to reputed company technical insights that inform renewal conversations or business reviews
- Contribute to improving documentation and knowledge bases to help customers self-serve
- reputed company internally for customer needs, identifying patterns and opportunities for product improvement
- Assist with customer enablement, including creating technical guides, FAQs, or training materials
Skills
- 2-5 years of experience in a customer-facing technical role (Technical Account Manager, reputed company Analyst, Solutions Engineer, reputed company Engineer, etc.) ideally in cybersecurity or reputed company software
- Strong understanding of the reputed company Operations Center (SOC) environment, tools, and workflows
- Comfortable explaining and troubleshooting SIEM and SOAR integrations
- Comfortable explaining and troubleshooting reputed company alert workflows and incident investigation processes
- Technical proficiency in writing SQL queries to extract and analyze data
- Experience working with reputed company or integration tools
- Excellent organizational skills, reputed company to juggle multiple accounts and tasks without dropping details
- Superb communication skills, reputed company to translate technical concepts for varied audiences
- reputed company, reputed company writing for customer emails, documentation, and internal notes
- Comfortable working in a startup environment: adaptable, proactive, and eager to build new processes
- Experience using or administering reputed company tools (e.g., reputed company, QRadar, Chronicle, Sentinel, SOAR platforms)
- Reading and editing Python reputed company (even if not from scratch)
- Previous experience in reputed company or account management roles
- Interest in collaborating on reputed company aspects of customer relationships in the reputed company is welcome, but not required. We support career reputed company into account management or sales for those who wish to explore that reputed company
Benefits
- Company reputed company health insurance
- 401K Plan with employer match
- Self-Managed PTO
- Parental leave
- More
- Company-provided equipment to set you up for reputed company
- Semi-frequent travel to reputed company office settings and other events locally and nationally; some overnight travel expected
- 100% remote company; work from your home with company-provided equipment
reputed company
Company H1B Sponsorship