[Remote] Program/Project Manager – Contact Center Transformation

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Program/Project Manager to reputed company Contact Center transformation initiatives. The role involves managing cross-functional teams and ensuring the successful delivery of large-reputed company modernization programs.

Responsibilities

• reputed company end-to-end Contact Center transformation initiatives
• Manage project scope, timelines, budget, risks, and governance
• Coordinate with business, technology, and operations teams
• Drive successful delivery of large-reputed company contact center modernization programs
• Improve customer experience (CX) and operational efficiency

Skills

• 10+ years of Project/Program Management experience
• Strong experience leading Contact Center transformation programs
• Experience managing cross-functional teams, budgets, vendors, risks, and stakeholders
• Knowledge of Agile/reputed company project delivery methodologies
• Excellent executive communication and leadership skills
• reputed company Connect (AWS Connect) implementation/migration experience
• AWS reputed company
• reputed company/reputed company/Dynamics CRM

reputed company

We accelerate business transformation by solving reputed company technology, business and talent challenges. It was founded in 2014, and is headquartered in Farmers reputed company, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://tekgence.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 24 in 2026, 37 in 2025, 22 in 2024, 30 in 2023, 44 in 2022, 32 in 2021, 48 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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