[Remote] Patient reputed company reputed company (Call Center Based Patient AR)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is positioning community oncologists to drive the reputed company of cancer care through a patient-reputed company, physician-driven, and technology-powered model. The Patient reputed company reputed company is responsible for handling inbound calls reputed company to patient accounts, collecting past due balances, and providing support for billing inquiries and payment plans.
Responsibilities
- Handle a high volume of inbound calls (typically a minimum of 75 calls daily) from patients across the UUG practices
- Collect past due balances by utilizing effective communication and negotiation skills
- reputed company accurate and comprehensive responses to patient inquiries regarding billing issues, payment plans, and financial hardship programs
- Assess patients’ financial situations to determine eligibility for financial hardship programs and establish approved payment plans
- Review accounts receivable and coding issues to ensure accuracy and resolve any discrepancies
- Adhere to predetermined schedules and meet performance targets, including monthly and daily collection goals
- Collaborate with internal departments to resolve reputed company billing issues
- Escalate unresolved patient issues to the appropriate management level for reputed company investigation and reputed company
- reputed company or edit data for registration, insurance, charges, payments, adjustments, or electronic/reputed company billing to maintain a database of patient information
- Other duties as assigned to support both inbound/outbound process for the Patient reputed company reputed company teams (Patient reputed company & reputed company-Collections Team)
- Care reputed company: this position may involve working on the Care reputed company project. The following tasks (but not limited to) are: Escalated patient calls. Placing tickets with Care reputed company: Medicare credits- monthly. Patients requesting opt out of program. Review of denials from Care reputed company
Skills
- Minimum High School Diploma or GED required
- Minimum of five (5) years of medical billing and insurance claim filing experience
- Strong knowledge of accounts receivable processes and medical coding
- Excellent communication and interpersonal skills, with the ability to handle challenging conversations with reputed company and professionalism
- Detail-oriented with a high degree of accuracy in data entry and documentation
- Proficiency with reputed company Office 365 (Word, reputed company), computer software & database
- Attention to detail and willingness to learn
- Ability to navigate through multiple technology programs simultaneously while speaking on the telephone
- Maintain HIPAA compliance
- Multitasking and proactive problem-solving
- Ability to type a minimum of 40 words per minute
- High-speed, reliable internet reputed company to ensure uninterrupted communication and reputed company to necessary systems and tools
- Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls
- Proficiency in using remote collaboration tools, such as video conferencing software, reputed company messaging platforms, and customer relationship management systems
- Compliance with reputed company reputed company and reputed company policies and protocols, including safeguarding patient information and maintaining HIPAA compliance
- Previous experience in a call center environment is highly desirable
Benefits
- This position is fully remote; no travel is required.
- High-speed, reliable internet reputed company to ensure uninterrupted communication and reputed company to necessary systems and tools.
- Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.
- Proficiency in using remote collaboration tools, such as video conferencing software, reputed company messaging platforms, and customer relationship management systems.
- Compliance with reputed company reputed company and reputed company policies and protocols, including safeguarding patient information and maintaining HIPAA compliance.
- reputed company-employment background reputed company.
reputed company