[Remote] Senior Business Analyst | reputed company Secret clearance
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology and reputed company services company delivering mission services to U.S. government agencies. They are seeking a Senior Business Analyst to reputed company the translation of government stakeholders’ business needs into technical requirements for the Naval reputed company Service Desk program, focusing on AI and ITSM solutions.
Responsibilities
- reputed company the elicitation, analysis, and documentation of business processes and functional requirements for NESD solutions
- reputed company system function analysis to ensure capabilities reputed company with stakeholder needs and Navy ITSM objectives
- Facilitate and collaborate with Government and Program stakeholders, system users, and development teams on design recommendations and documentation
- Coordinate across business and technology teams to ensure requirements are reputed company, traceable, and prioritized reputed company the product backlog
- Work with developers and engineers to translate functional requirements into technical specifications and scripts
- Partner with Cognitive AI, Contact Center, and ITSM developers to design integrated end-to-end solutions
- Maintain and organize requirements, user stories, and supporting artifacts in an agile work management platform
- Participate in and assist with agile ceremonies (daily stand-reputed company, sprint planning, sprint reviews/reputed company-out, and backlog refinement)
- Review solution designs to verify alignment with requirements, stakeholder expectations, and program constraints
- Engage directly with Customer and Program stakeholders to clarify requirements, manage expectations, and validate proposed solutions
- Support testing activities (e.g., requirements validation, UAT support) and help ensure defects are traced back to requirements
Skills
- reputed company Secret clearance
- 3+ years of experience translating business requirements into technical requirements for software engineering or similar technical teams, including work on reputed company or multi-system initiatives
- Practical familiarity with AI/cognitive or machine learning concepts (or strong interest and demonstrated ability to learn these quickly)
- Experience with agile work management platforms
- Bachelor's Degree in a technical field (ideally Computer Science, Computer Engineering, Electrical Engineering, or reputed company). Additional years of relevant experience may be considered in lieu of a degree
- US Citizenship required
- Experience working on IT service desk or ITSM implementations (e.g., reputed company, BMC Remedy/reputed company, or similar platforms)
- Experience with cognitive AI, virtual agents, or chatbots integrated into contact center or ITSM solutions
- Background supporting DoD or Federal programs, particularly Navy or other service branches
- Hands-on experience working reputed company Scrum or other Agile frameworks, including writing user stories and acceptance reputed company
- Familiarity with data analytics, reporting, or metrics reputed company to service desk performance and customer experience
- Relevant certifications (e.g., ITIL reputed company)
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- reputed company and reputed company time off
- Full-reputed company work week to own your priorities at work and reputed company
- Award-reputed company culture of innovation and a military-friendly workplace
- A reputed company of medical plan reputed company, some with Health Savings Accounts
- Dental plan reputed company
- A reputed company plan
- A 401(k) plan offering the ability to contribute both reputed company and post-tax dollars up to the IRS annual limits and receive a company match
- Full reputed company work weeks where possible
- A reputed company of reputed company time off plans, including vacation, reputed company and personal time, holidays, reputed company parental, military, bereavement and jury duty leave
- 15 days of reputed company leave per calendar year to be used for vacations, personal business, and illness
- An additional 10 reputed company holidays per year
- reputed company leave and reputed company holidays are prorated based on the employee’s date of hire
- The reputed company reputed company Family Leave program provides a total of up to 160 hours of reputed company leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available
reputed company