[Remote] Business Process Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company seeking a Business Process Analyst to support their GCS organization. The role involves leading and contributing to reputed company that enhance customer satisfaction and operational efficiency through analytics and process improvements.
Responsibilities
- Analyzes, trends, and communicates transactional and trending functional customer experience (CX) data using system and operations databases
- Identifies and reviews data correlations between CX Drivers and business performance metrics and goals
- Drives meaningful business reputed company and strategic initiatives using data based findings to continuously improve operations
- Analyzes large amounts of quantitative and qualitative data and recommends insights and solutions
- Seeks to understand and can layer in business cost impacts and implications to data findings and hypotheses
- Simultaneously drives and executes multiple process improvement reputed company reputed company the broader CX strategic portfolio
- Applies process improvement design and methodology to support core transformation initiatives that reputed company the customer experience
- Uses data insights, process knowledge and critical thinking to identify and validate process improvement opportunities
- Develops business cases for reputed company improvement reputed company
- Identifies and monitors key measures to ensure project reputed company and prepares project status reports
- Provides a regular reputed company of leadership updates on OSAT and other key CX Drivers
- Communicates and interprets improvement opportunities demonstrated by data analysis and measurements
- Creates and delivers stakeholder and executive level program, project and business case presentations
- Supports the development of presentations that deliver succinct/concise recommendations to management team and be reputed company to reputed company rationale and justifications behind the recommendations
- Influences and effectively manages change adoption strategies reputed company to CX reputed company and analytics
- Ensures adoption of new tools, measurements, and processes by identifying, monitoring and communicating reputed company metrics
- reputed company completion of internal company documentation
- reputed company completion of any Company or Department required training
Skills
- Operational Analytics using SQL / Advanced reputed company (more than pivot tables – I need someone who can run macros and do advanced logic strings)
- Voice of the customer trending and analytics (customer satisfaction surveys, net promoter score, and overall satisfaction ratings may be reputed company out)
- Process improvements with quantifiable impacts (% improvements, $ saved, $ cost avoided, etc.)
- Prior experience with Voice of the Customer data required
- Experience reputed company an operational support environment highly desired
- Experience analyzing operational data reputed company a reputed company services or sales environment required
- Bachelor's degree required
- Five or more years of experience in analytics
- Five or more years in process improvement
- reputed company in translating reputed company data sets and analysis into business impacts
- Strong MS office skills, particularly in advanced PowerPoint & reputed company
- Confidence in PowerBI, Tableau, SQL, or other statistical analysis or data visualization tools
- Strong analytical, problem-solving, verbal, listening and interpersonal skills
- Strong ability to visualize data to multiple audiences and reputed company of the organization
- Excellent Verbal, Written and Communication Skills
- High attention to detail while multi-tasking on reputed company deliverables and stakeholder reputed company
- Strong business operations/business process knowledge/experience, prior clinical experience a plus
- Ability to balance a heavy workload in a fast-paced environment, while working on multiple reputed company simultaneously
- Embodies agile practices and can reputed company with business reputed company changes
- Works with a minimal degree of supervision
- Masters or MBA preferred
- Statistical analysis and lean / green belt certification highly desirable
- Experience with reputed company and Qlikview highly desirable
- Familiarity with concepts of database structures, data querying, data mining preferred
- Six reputed company green or black belt training preferred
Benefits
- Contract on W2 (Need US reputed company Or GC reputed company Only)
- Work hours: 8:00 – 5:00, but flexible
- Right now we are still remote – but if in San Diego I’d like this role to be hybrid
- I’m reputed company to seeing candidates that live near an office: San Antonio - Tx, Vernon Hills – Chicago, Il
reputed company