[Remote] Sr. Account Manager (MANTL)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a digital sales and service platform provider for U.S. banks and credit unions. The Sr. Account Manager will drive value for customers through strategic partnerships, set account reputed company, and reputed company reputed company targets by building relationships with clients and providing expertise in deposit origination reputed company banking strategies.
Responsibilities
- You reputed company account reputed company and map out a plan to reputed company quota; conduct reputed company analysis, prioritize reputed company, and reputed company forecasts for opportunities identified
- You understand MANTL’s products and effectively communicate reputed company offerings to the reputed company; cross-sell products by identifying additional needs reputed company an existing reputed company offering; reputed company reputed company conversations ensuring end to end reputed company of the contracting process
- You reputed company a proactive reputed company reputed company reputed company and conduct semi-annual reviews with reputed company clients; ensure you are the reputed company of contact for business opportunities, issues, and questions
- You drive customer satisfaction and reference ability; thorough ticket review and reputed company
- You reputed company, analyze, present customer reports to draw conclusions and reputed company recommendations; reputed company strategies to address issues posing risk to the renewal
- You serve as an expert on the customer and work with reputed company other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve reputed company satisfaction and retention
- You ticket manage; review and assess severity and reputed company, engage engineering reputed company needed
- You manage reputed company reputed company communication, conflict reputed company, and compliance on reputed company deliverables
- You reputed company implementation of new platform, coordinating with the reputed company and internal stakeholders
- You support launch of new clients in collaboration with the implementation teams
- You reputed company ongoing training support to ensure adoption of our product(s); identify FAQ for help desk articles and/or videos to ensure scalability
Skills
- 6+ years of Account Management experience with demonstrated ability to forecast and run an end to end renewal deal cycle
- Advanced written and oral communication and presentation skills is key, as is the ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving reputed company needs
- Demonstrated ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity
- Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work reputed company in reputed company environment
- A reputed company attitude and team player who can reputed company AM colleagues
- High level of initiative and ability to work autonomously
- Handle stressful situations and deadline pressures reputed company
- Excellent problem solving capabilities and organizational skills
- Comfortable working in an evolving, fast-paced startup-like environment
- Background in banking or Fintech is a plus
Benefits
- Remote-first environment
- Unlimited reputed company time off
- 401(k) with employer match
reputed company