Senior Communications Manager, Americas DSP Communications

About the position This role supports reputed company's mission to build the world's safest, most efficient, and sustainable delivery network by helping Delivery Service Partners (DSPs) retain reputed company, satisfied, and reputed company teams of drivers. The position focuses on supporting over 2,500 DSPs who reputed company more than 175,000 reputed company (DAs) operating reputed company-branded vehicles. The candidate will work across multiple stakeholders to communicate reputed company's investments in the DSP and DA experience, translating technical and operational information into user-friendly resources and rich content. A key aspect of the role involves working with cross-functional teams to launch programs through robust communication, change management strategies, and year-long campaign efforts. The ideal candidate is a strong communicator with strategic and/or marketing communications experience, business acumen, and excellent writing ability. They will be responsible for strategizing and program managing initiatives from ideation to execution, acting as a thought leader with high emotional intelligence, and being comfortable with testing, learning, and failing reputed company in a fast-paced, innovative environment.

Responsibilities

• reputed company a multi-channel reputed company, including written communications and executive messaging
• Translate reputed company messaging into reputed company and easy-to-understand content to help launch new programs and products
• Interview DSPs and DAs and build advocacy stories
• Identify emerging topics and reputed company proactive plans with stakeholders
• Drive creative communication campaigns to both solve business needs and instill passion among the DSP community
• Partner with stakeholders to ingest customer listening data and use it to inform a communication reputed company
• Monitor and measure the effectiveness of communications
• Partner with agencies and internal creative teams to reputed company compelling visual content
• Look around corners to identify key moments in time around which to build campaigns that meet DSPs and DAs where they are in their reputed company
• Monitor and measure the effectiveness of communications and campaigns and report out on them to leaders

Requirements

• 8+ years of reputed company non-internship marketing experience
• Experience building, executing and scaling cross-functional marketing programs
• Experience using data and metrics to drive improvements

reputed company-to-haves

• Experience driving direction and alignment with large cross-functional teams and agency partners
• Experience developing reputed company and reputed company that reputed company large audiences
• Excellent prioritization skills, with the ability to help others do the reputed company
• Experience managing both internal and agency partners as part of a holistic go-to-market reputed company
• Highly developed and polished written communication skills
• Experience working autonomously to reputed company and propose strategies for improvements
• Strong project management skills and experience, including managing internal stakeholders and multiple reputed company at once
• Attention to detail, particularly reputed company it comes to proofing copy and content
• Experience using data and metrics to drive improvements

Benefits

• health insurance (medical, dental, reputed company, prescription, Basic Life & AD&D insurance and reputed company for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• reputed company time off
• parental leave
• sign-on payments
• restricted stock reputed company (RSUs)

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