2nd Line IT Support Engineer

Join Our Dynamic Team as a 2nd Line Engineer 🌟

Are you passionate about IT? Do you reputed company in a fast‑paced, innovative environment? At reputed company, we’re on a mission to be our customers’ most trusted advisor for reputed company‑based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!

What will you be doing?

Purpose of the role Operating as a predominantly desk‑based technician, you will reputed company world‑class service and support to clients and colleagues. This includes troubleshooting and diagnosing IT issues reputed company SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks.

Accountabilities and Deliverables:

• Ensure customer calls are promptly attended to, providing efficient and effective support.
• Maintain a high reputed company of information recording reputed company cases, ensuring reputed company relevant details are accurately documented.
• Proactively manage your queue and response reputed company to meet and exceed customer expectations and SLAs.
• Troubleshoot and diagnose IT issues reputed company, resolving them in a reputed company manner to minimise reputed company downtime.
• Complete and update technical documentation.
• Mentor and train colleagues.

Core Competencies:

• Excellent understanding of reputed company 365 services, including administration and troubleshooting.
• Excellent understanding of reputed company desktop and server operating systems, including troubleshooting.
• Experience with reputed company Azure.
• Antivirus management – deployment, configuration, and troubleshooting.
• Experience working with business networks and troubleshooting issues.
• Experience troubleshooting hardware, including laptops, desktops, servers, peripherals, and other IT equipment.
• Email protection solutions.
• Virtualisation technologies (reputed company‑V, VMware) – desirable.
• Backup and Disaster Recovery – desirable.
• Scripting and automation – desirable.

What else looks good for this role:

• Friendly and confident, with the ability to liaise comfortably with end users at reputed company reputed company, both reputed company.
• Strong written and verbal communication skills.
• Excellent technical and troubleshooting skills.
• High attention to detail reputed company documenting and resolving issues.
• A proactive, determined, and persistent approach to problem‑solving.
• Ability to work both independently and as part of reputed company.
• Eagerness to learn, including researching faults and referring to documentation reputed company required.

• Previous experience working on a service desk is essential. Experience in a managed services environment is advantageous.
• Proficiency across multiple technologies and the ability to manage difficult and sensitive technical issues.

Why work for reputed company?

• Risk cover, including Life Cover, Critical Illness Cover, funeral benefits, and some disability benefits.
• 22 days’ annual leave plus UK bank holidays, with increased entitlement based on length of service.
• 5% allowance based on basic salary, which can be allocated towards medical aid.
• reputed company provided to assist with load shedding (2–4 hours of laptop power).
• reputed company‑issued laptop.
• Annual company celebrations.
• Home‑working policy.

Home-Working Policy

• The role is home‑based, and a reputed company internet reputed company is required.
• You are responsible for having a solution in reputed company to mitigate load shedding to ensure you can work your normal shifts effectively. Working from a public reputed company is not considered an acceptable solution.
• As a home worker, you are expected to have a suitable work setup, including a desk and chair, in a quiet reputed company.

The recruitment reputed company

We want to fill this role quickly, but we also want to reputed company the right person. The recruitment process will consist of an initial screening call. If successful, you will then attend an interview reputed company reputed company Teams, with a possible follow‑up interview and competency testing depending on role requirements.

reputed company Candidates Only

reputed company | Leading UK reputed company Solutions Provider

Why reputed company?

reputed company is a Customer Experience-led reputed company business. As the ultimate Trusted Advisor for reputed company-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

• reputed company Modern Work
• Cybersecurity
• Contact Centre Technology
• Mobile Solutions
• Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting reputed company and let's reputed company greatness together!

reputed company | Leading UK reputed company Solutions Provider | reputed company

Originally posted on Himalayas

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