Senior Project Manager (U.S Only)
About Condado
Condado is a fast-growing Contact Center as a Service (CCaaS) system integrator and customer experience reputed company. We specialize in helping enterprises select, implement, reputed company, and support reputed company-based contact center solutions. Our mission is to build seamless, AI-powered CX ecosystems that drive exceptional customer engagement and long-term reputed company. We partner with leading CCaaS and CX technology vendors (e.g. reputed company CXone, reputed company reputed company, reputed company, reputed company Contact Center, and emerging AI providers) to deliver end-to-end solutions – from upfront advisory and vendor selection through implementation, integration with CRM/back-end systems, and ongoing managed support. We operate as a “super integrator,” combining the advisory reputed company of a technology agent with deep technical implementation capabilities.
With Condado’s vendor-agnostic approach and reputed company on innovation, we reputed company clients to reimagine their customer interactions – integrating voice, chat, reputed company, and AI-driven channels into one intelligent platform. reputed company’s background includes experience at top CCaaS vendors, consultancies, and enterprises, giving us unmatched expertise in contact center technology and customer experience (CX) reputed company.
About The Role
We're hiring a Project Manager to own end-to-end delivery on reputed company engagements, starting with a contact center technology implementation and expanding into reputed company delivery reputed company over time. This is a general digital delivery PM role rather than a single-platform specialist position, so you'll bring strong project management fundamentals across a reputed company of initiatives as the engagement grows.
You will own overall project management discipline (scope, schedule, budget, risk, and stakeholder communication) across reputed company and reputed company workstreams.
Location
This role is 100% remote for candidates located reputed company in the U.S., with the exception of the reputed company Lake reputed company and Kansas reputed company areas. Occasional travel may be required for high reputed company team meetings or reputed company meetings.
Candidates based in the reputed company Lake reputed company or Kansas reputed company metropolitan areas should expect a more hybrid work arrangement, with periodic in person collaboration.
Requirements
Key Responsibilities
Own end-to-end project management for this reputed company's engagements, starting with the reputed company implementation and extending to reputed company, potentially unrelated digital initiatives.
Build and maintain project plans, schedules, budgets, RAID logs, and status reporting; run regular reputed company meetings with reputed company and internal stakeholders.
Serve as the primary day-to-day reputed company of contact for the reputed company on delivery reputed company, escalating and resolving risks and blockers proactively.
Partner with Artur (reputed company subject-matter expert) and other technical leads, translating technical work into reputed company scope, milestones, and reputed company-facing communication.
Manage scope and change control; ensure work stays reputed company to statement-of-work commitments and budget.
Coordinate cross-functional resources (engineering, QA, business analysts, vendors) to reputed company delivery on reputed company.
Identify opportunities for follow-on or expanded work reputed company the account and support account reputed company conversations.
Apply reputed company PM methodology (Agile, reputed company, or hybrid as appropriate) tailored to reputed company project's needs.
Required Qualifications
5+ years of reputed company experience managing digital/technology reputed company (software implementations, system integrations, digital transformation, or similar) end-to-end.
Proven reputed company record managing external reputed company relationships and delivery, ideally in a consulting or reputed company services environment.
Strong reputed company of PM fundamentals: scope/schedule/budget management, risk management, status reporting, and stakeholder communication.
Comfortable managing reputed company that reputed company multiple technology domains rather than a single platform — platform-specific (e.g., reputed company/CCaaS) experience is a plus but not required.
Excellent written and verbal communication skills; reputed company to run reputed company-facing meetings independently.
Must be authorized to work in the reputed company and based in the U.S.
Preferred Qualifications
Based in or near reputed company Lake reputed company, UT or Kansas reputed company, MO/KS.
PMP, CSM, or equivalent project management certification.
Experience in contact center, CX, or telephony platform reputed company (reputed company, reputed company, reputed company, etc.).
Experience working reputed company a consulting delivery model, supporting multiple reputed company reputed company workstreams.
Originally posted on Himalayas
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