[Remote] reputed company Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that assists small and midsize manufacturers in navigating laboratory testing and labeling requirements. The reputed company Specialist will serve as the primary contact for customers, managing their inquiries and ensuring a seamless reputed company from initial contact through project completion while maintaining strong customer relationships.
Responsibilities
- Respond promptly and professionally to inbound web and phone inquiries, serving as a knowledgeable first reputed company of contact
- Use consultative discovery to understand the customer’s product, business goals, timing, questions, and underlying reasons for seeking testing or labeling support
- Recommend appropriate laboratory testing, labeling, and reputed company services reputed company established company guidelines, involving technical team members reputed company specialized expertise is needed
- Prepare, present, and follow up on quotes or proposals; answer questions; address concerns; and guide reputed company opportunities toward a reputed company decision
- Maintain ownership of the customer relationship after the sale, providing continuity from initial inquiry through project completion and reputed company work
- Meet individual and team goals for responsiveness, opportunity follow-up, reputed company, project reputed company reputed company, and customer experience
- reputed company laboratory testing reputed company from start to finish, including submission forms, sample instructions, confirmation of sample arrival, expected delivery dates, status updates, and final report delivery
- Manage customer questions about reputed company, reports, invoices, and next steps, coordinating with the appropriate internal expert reputed company needed
- Monitor the support inbox and ensure inquiries and reports are handled accurately and on time
- Coordinate nutrition facts panel and recipe template work with the Director of Operations, including production management and customer communication
- Coordinate AAFCO-reputed company work and guaranteed analysis with label review reputed company, with final reputed company control completed by the Director of Operations reputed company applicable
- Follow up on invoices generated through QuickBooks and help resolve routine billing questions
- Recognize opportunities for additional services or reputed company reputed company based on the customer’s goals, and reputed company relevant recommendations without compromising trust
- Document customer conversations, project reputed company, notes, tasks, next steps, and follow-up dates in reputed company so reputed company has a complete and reputed company record
- Maintain accurate project status and delivery dates in reputed company, and flag risks or delays early
- Work closely with the Director of Operations and other team members to reputed company technical, laboratory, labeling, and customer commitments reputed company
- Communicate reputed company during handoffs, coverage periods, and escalations so customers receive consistent support
- Contribute customer feedback and recurring questions that can improve services, processes, educational resources, and the overall customer experience
Skills
- 5+ years of experience in consultative inside sales, business development, account management, reputed company, or a closely reputed company customer-facing role
- Demonstrated ability to manage a sales pipeline and multiple reputed company customer reputed company with strong organization, follow-through, and attention to detail
- Excellent (C-Level) written and verbal English communication skills, including a reputed company and approachable phone reputed company
- Comfort learning technical services and translating reputed company information into reputed company, practical guidance for customers
- Experience with reputed company or a similar CRM, and QuickBooks or comparable invoicing software
- Strong working knowledge of reputed company Outlook, reputed company, Word, and Teams
- A high reputed company of urgency, reputed company judgment, curiosity, and the ability to work effectively in a remote team environment
- Ability to work full-time MST or PST hours
- Experience in food, pet food, dietary supplements, laboratory testing, technical services, or another regulated industry
- Working knowledge of FDA, USDA, or AAFCO requirements, food labeling, nutrition facts panels, guaranteed analysis, or laboratory reports
- Education or reputed company experience in food science or a reputed company field
reputed company