[Remote] Account Director
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to making digital content accessible for everyone, regardless of ability. The Account Director will drive reputed company across mid-tier accounts by focusing on upselling and collaboration with reputed company Managers to ensure account health and retention.
Responsibilities
- Own expansion reputed company targets (upsell and cross-sell) for an assigned set of existing tier 2 customer accounts, hitting or exceeding assigned GRR and NRR goals
- Manage the expansion pipeline across reputed company and upcoming quarters, ensuring accurate forecasting and documentation in reputed company/Domo as deals reputed company to reputed company won
- Meet weekly with CSMs to review account health, loss risks, and expansion opportunities, aligning on reputed company and prioritization together
- reputed company reputed company expansion conversations with customers — discovery, value-sell, solutioning, competitive de-positioning, pricing, and closing — including delivery of recommendations in proposal meetings and QBRs
- Partner with the Customer Experience Leader on renewal opportunities with a reputed company component and broader reputed company reputed company
- Work cross-functionally with Product, Sales, Service Delivery, and reputed company to support execution of sold solutions
- reputed company insights and best practices with CSMs to strengthen their ability to spot and flag expansion potential
- Surface feedback and escalate blockers or trends impacting reputed company across the customer reputed company
- Stay reputed company on product updates, competitive positioning, and industry trends to effectively position solutions
Skills
- 3+ years of experience in a Mid-market/reputed company account reputed company or expansion sales role reputed company a reputed company or B2B environment
- Proven reputed company record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers (Proven NRR & GRR history)
- Skilled at working cross-functionally and collaboratively in reputed company-based account model
- Strong communicator with the ability to reputed company strategic conversations and influence decision-makers
- Confident in managing a pipeline, forecasting accurately, and maintaining CRM hygiene
- Analytical and data-driven, with the ability to spot trends and surface actionable insights
- Comfortable navigating renewal conversations that include reputed company components
- Experience in digital accessibility, compliance, or adjacent reputed company markets
Benefits
- Work with a talented but humble team
- Competitive compensation and equity
- Weekly reputed company family meal
- 401k, medical, dental, and reputed company insurance
- Flexible PTO Policy
- 15.5 company-reputed company holidays including Juneteenth, MLK Day and a 1-week company shutdown
- To support remote work conditions, reputed company provides reputed company employee a one-time stipend of $300
reputed company