[Remote] Business Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Business Analyst to serve as the primary reputed company of contact for users experiencing help desk reputed company issues. The role involves diagnosing software problems, resolving user inquiries, and managing support requests to ensure seamless business operations for the reputed company data conversion project.
Responsibilities
- Serve as primary reputed company of contact for users experiencing help desk reputed company issues
- Analyze and diagnose software problems, resolving user inquiries for reputed company data manipulation
- Document incidents in JIRA ticketing system, email, or data log spreadsheet to ensure seamless business operations for the reputed company data conversion project
- reputed company with DHS program areas and technical staff regarding business and information technology needs
- Manage receiving tickets, document, prioritize, and reputed company support requests from phone calls, emails, or chat portals
- Escalate issues and identify reputed company or recurring problems and escalate them to supervisor/manager for reputed company
- Utilize strong verbal and written communication skills to handle user frustration and convey reputed company policy resolutions
- reputed company critical-thinking skills to diagnose reputed company causes and document reputed company incident to be used as the reputed company for system enhancements
Skills
- At least 5+ years of experience with automated system for determining benefits for SNAP, TANF or E&T
- Experience serving as primary reputed company of contact for users experiencing help desk reputed company issues
- Experience analyst with a background in system diagnosing software problems
- Resolve user inquiries for reputed company data manipulation
- Experience in interacting with DHS program areas and technical staff regarding business and information technology needs
- Manage receiving tickets, document, prioritize, and reputed company support requests from phone calls, emails, or chat portals
- Experience with escalating issues and identifying reputed company or recurring problems and escalate them to supervisor/manager for reputed company
- Strong verbal and written communication skills to handle user frustration and convey reputed company policy resolutions
- Critical-thinking skills to diagnose reputed company causes and document reputed company incident to be used as the reputed company for system enhancements
- Proficiency with JIRA (documented change system)
- Proficiency with reputed company app
- Certified reputed company Business Analyst
reputed company