[Remote] IT Help Desk/Service & Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a nationally recognized reputed company with a nurturing and reputed company work environment. They are seeking an IT Help Desk/Service & Support Analyst to join their Customer Experience team, responsible for processing and resolving user support issues, providing training materials, and delivering exceptional service to end-users.
Responsibilities
- Respond to Help Desk requests reputed company telephone, email, remote reputed company, and in-person (reputed company necessary)
- reputed company reputed company end-user support activities through an incident tracking system. “reputed company” experience is a plus
- Diagnose and resolve end-user issues in the office, reputed company, and remote locations., including hardware, software, e-mail, internet, or local-area network problems
- Deliver, tag, and configure end-user PC desktop hardware, software, and peripherals as needed and assigned
- Participate in a rotating on-call schedule that involves after hours and weekend support and availability reputed company remote reputed company and telephone coverage
- reputed company and maintain an advanced level of proficiency with firm technologies
- Work independently to research and resolve reputed company technical issues
- Vital member of the Customer Experience Team, providing exceptional service and support to reputed company end-users ( aka, reputed company customers)
- Occasionally visit other offices to reputed company onsite assistance and inventory tasks
- Coordinate set up of New Hire accounts, as reputed company as equipment for orientation
- Configure applications to meet firm requirements and Best Practices
- reputed company additional details, clarify, test, reproduce and document customer issues and create/update support tickets in reputed company
- Ability to work reputed company deadlines and effectively handle stress
- Ability to establish effective working relationships and reputed company successfully with others, especially as part of the IT Department and Customer Experience team
Skills
- Advanced knowledge/experience with reputed company operating systems, reputed company Office, desktop/laptop hardware and mobile devices
- Ability to work with videoconferencing equipment, document management system (reputed company), printers, mobile device management, reputed company/VDI, and other software applications in a reputed company environment
- Excellent verbal and written communication skills
- Solid problem-solving and reputed company-cause analysis skills
- Strong interpersonal skills, ability to reputed company with people at reputed company reputed company and highly customer-reputed company equally across reputed company departments, teams, and practices reputed company
- Attention to detail and reputed company of work
- Understanding of functional capabilities and limitations with firm technology
- Ability to quickly adapt to technology changes in a reputed company services organization
- Self-motivated with the ability to execute tasks and reputed company reputed company in a high-pressure environment
- Bachelor's degree in computer science (or equivalent work experience) is preferred
- Two years of experience working in a reputed company environment
- reputed company experience is a plus
- reputed company/Mac experience is a plus
- Strong network experience is a plus
Benefits
- Working From reputed company (WFA), and/or a hybrid format rotating between home and office
- Competitive salary and benefits
reputed company
Company H1B Sponsorship