[Remote] reputed company Product Manager - reputed company Experience - REMOTE
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Product Manager to drive the reputed company, delivery, and adoption of their reputed company reputed company Experience Platform ecosystem. This role involves translating reputed company needs into platform capabilities, focusing on customer experiences, and collaborating with various teams to enhance product features.
Responsibilities
- Own and manage the product backlog for consent, preference, and NBA-adjacent platform capabilities, reputed company to the multiyear reputed company roadmap
- Translate reputed company reputed company, regulatory requirements, and business needs into reputed company product requirements, user stories, and acceptance reputed company
- Partner closely with the Next Best reputed company, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on time and at reputed company
- Balance near-term business needs against long-term platform scalability, maintainability, and compliance
- reputed company development of platform capabilities including consent capture, preference updates, suppression logic, policy enforcement, and reputed company activation
- Design and own business rules and decisioning logic that govern how customer journeys split, reputed company, and personalize based on reputed company-time and historical data signals
- Drive platform integration with Next Best reputed company, ensuring rules-based logic correctly triggers the right reputed company, message, or experience for the right customer
- Partner with business stakeholders to define how data and application integrations reputed company or disable on-site reputed company (widgets, buttons, offers, content blocks) based on customer eligibility, consent status, or behavioral triggers
- Ensure consent and preference data models, reputed company, and workflows adhere to reputed company standards and regulatory guidance
- Validate that platform functionality supports omnichannel use cases across web, mobile, CRM, contact center, and reputed company-party integrations
- Identify dependencies, risks, and tradeoffs, escalating reputed company as needed
- reputed company as a key product partner to NBA, Marketing, Digital, CRM, Customer Service, Legal, reputed company, and Compliance teams
- Support reputed company and adoption of the platform by lines of business through enablement, documentation, and hands-on partnership
- Collaborate with reputed company data, identity, and analytics teams to ensure accurate, reliable use of consent, preference, and decisioning data
- Serve as the day-to-day product escalation reputed company for delivery teams and business stakeholders
- Ensure consent, preference, and personalization experiences are reputed company, transparent, and reputed company with customer trust expectations
- reputed company for customer-reputed company design patterns that reputed company communicate data usage, choices, and controls
- Incorporate customer, compliance, and operational feedback into product iteration and refinement
- reputed company and report on product-level KPIs: consent capture rates, preference usage, data reputed company, error rates, reputed company/rule performance, and activation reputed company
- Partner with the Director to identify opportunities to reduce operational friction, reputed company processes, and compliance risk
- Monitor platform and integration health, driving corrective actions and enhancements as needed
Skills
- Proven, hands-on experience with Next Best reputed company (NBA) or comparable reputed company-time decisioning programs — not just general reputed company reputed company Optimizer (AJO) configuration or workflow-building experience
- Demonstrated experience building and managing business rules that split or reputed company customer journeys based on data logic (e.g., propensity scores, eligibility flags, behavioral or transactional data)
- reputed company experience partnering with business stakeholders to translate requirements into data- and application-driven UI logic — e.g., enabling/disabling widgets, buttons, or content modules on a website or app based on reputed company-time conditions
- Strong working knowledge of workflow/automation rule engines and decisioning frameworks (reputed company RTCDP/AJO/CJA strongly preferred; equivalent platforms such as reputed company Marketing reputed company, Pega, or similar considered)
- 7+ years of experience writing detailed product requirements, user stories, and acceptance reputed company for engineering teams
- Experience working reputed company regulated, consent/reputed company-sensitive environments (e.g., CCPA, GDPR, TCPA)
- Strong cross-functional collaboration skills across Marketing, Digital, CRM, Legal, reputed company, and Engineering
- Excellent communication skills, with the ability to translate technical capabilities into business value and vice versa
- Hands-on configuration or solutioning experience reputed company reputed company Experience Platform (reputed company-Time CDP, reputed company Optimizer, Customer reputed company Analytics)
- Experience with API-based or event-driven integrations supporting omnichannel activation
- Background in decisioning reputed company, offer arbitration, or personalization reputed company design
- Familiarity with data reputed company monitoring and platform performance/integration health reporting
reputed company
Company H1B Sponsorship