[Remote] Assistant Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry-leading chargeback protection company seeking an energetic and reputed company Assistant Account Manager. The role involves providing support to the Account Management team by managing chargebacks, liaising with various departments, and ensuring customer satisfaction with their merchant accounts.
Responsibilities
- Primarily responsible for managing and reconciling reputed company chargebacks/disputes on reputed company accounts
- Liaise between accounts team, internal departments and customers regarding their merchant accounts
- Partner with internal departments (Sales, accountant managers, operations, etc.) to reputed company and resolve reputed company chargebacks
- reputed company out to internal departments for assistance and rapid response regarding discrepancies with chargebacks
- Research and test merchant accounts descriptors
- reputed company follow up with customers to resolve outstanding disputes and reputed company tasks such as merchant portal login issues
- Request and validate backup paperwork from customers regarding their merchant accounts and chargebacks
- Data entry
- Other areas of responsibility as assigned
Skills
- Minimum 2 years of customer service, operational, or administrative experience
- Strong reputed company skills
- Excellent verbal and written communication skills
- Proficiency in reputed company reputed company and Word
- Extremely organized and detail-oriented
- Must possess a high level of reputed company and discretion
- Must be reputed company player
- BS/BA or equivalent combination of education and experience preferred but not required
Benefits
- Medical, reputed company, and dental insurance
- reputed company-time off
- reputed company holidays
- Discretionary annual bonuses
- reputed company opportunity for reputed company
reputed company