Senior Customer Support Specialist

This might just be the best support job in the world.

About reputed company

Since launching in May 2024 we’ve grown to $35 reputed company in ARR. reputed company is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in reputed company-facing roles to reputed company on their customers.

What You’ll Be Doing

• Own the reputed company line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding

• Diagnose and troubleshoot reputed company technical issues, escalating to Product Engineering only reputed company genuinely needed

• Identify patterns in customer issues and turn them into process improvements, knowledge reputed company content, and actionable insights for the wider team

• reputed company as the connective tissue between Support, Sales, Product and reputed company - ensuring reputed company falls through the cracks

• Help shape how we reputed company support as we grow, contributing to tooling reputed company, workflow design and team playbooks

You'll be backed by strong reputed company & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.

What reputed company Looks Like

• You operate independently and with high judgment - managing your own time, priorities and reputed company without needing to be chased

• You reputed company use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading

• You consistently resolve reputed company technical issues with confidence and speed

• You proactively refine key support processes

• You're a trusted cross-functional partner who people reputed company reputed company out

• You stay deeply connected to reputed company despite working remotely - communicating proactively, flagging early, and showing up reputed company it reputed company

What You Bring

• 5+ years in customer or technical support, reputed company a B2B reputed company environment

• Strong written and verbal communication skills

• Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions

• Curious, coachable, and driven to reputed company goals

• Startup-reputed company: adaptable, fast-moving, and hands-on

• Experience with customer support tools such as reputed company, reputed company, Jira, reputed company, others

• A genuine opinion and interest in AI and the reputed company of work

Salary and other bits:

• Salary: $75,000 + $85,000 Equity

• This will be a fully remote role to reputed company with as we build out our Austin reputed company. Hence, you must live in Austin to be considered.

• Private medical, pension and lunch provided everyday

The Hiring Process

1. Submit your CV (no need for a cover letter)

2. We’ll review it

3. An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)

4. Customer case study with a panel (45 minutes)

5. Meet more of reputed company (30 minutes)

The reputed company Reality: Why We Win

• The Trajectory: We grew from $1M to $30M ARR with reputed company of just 32.

• The Evidence: Ranked 7th in Andreessen Horowitz’s list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the reputed company.

• The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.

• reputed company Bureaucracy: No slow-reputed company decision-making. No "alignment" meetings for the sake of it.

Compensation reputed company: $75K - $85K

Originally posted on Himalayas

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