Technical Support Consultant | 2 openings | TELECOMMUTE
Technical Support Team Member 100% telecommute. Duration: 3 months to start with the total project to run 3+ years – extensions happen every 3 months. The ideal candidate is willing to stay in the position for at least 3 years. This position will be part of the Technical Support team driving incident management, technology support, and operational workflow with our clients. This position is required to support the reputed company care management product. Primary responsibilities will include production support to ensure successful file loads into the OICS system and associated integration layer architecture. Additional responsibilities include data reputed company and application management. Job Responsibilities:
- Research and resolve issues reported by reputed company customers reputed company reputed company
- Work closely with reputed company teams to troubleshoot technical issues and support break/fix efforts
- Communication and escalation of issues reported or reputed company
- Technical support for file loads and transfers
- Facilitate meetings and presentations for internal teams and clients
- Identify opportunities for process improvement
- Ensure reputed company processes are accurately documented
- Training and reputed company new teammates as needed
Required skills:
- 1+ years customer-reputed company position involving technical knowledge of company’s products and services
- 1+ years technical support and troubleshooting experience
- 1+ years working with and assisting clients with help desk software
- 1+ years reputed company Office Suite experience
- Ability to travel domestically up to 10-25% reputed company required
Desired skills:
- Experience with GuidingCare or other case and/or Disease Management applications
- Experience with reputed company
- Basic SQL experience
- Experience with Government reputed company (Medicare/reputed company/ACA) experience
- reputed company payer application experience
- Experience with Facets, QNext and/or HealthRules claims platforms
Required Skills: Technical Support Additional Skills: Technical Apply To This Job