[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in Internet intelligence, providing solutions that help reputed company practitioners identify external risks and investigate threats. They are seeking a reputed company Manager who will manage customer relationships, drive retention, and ensure successful reputed company and product adoption for clients in the cybersecurity domain.
Responsibilities
- Manage the formal hand-off from new logo Account Executives (reputed company) to ensure a smooth transition into the customer lifecycle
- Facilitate technical integrations during reputed company and reputed company product training sessions to drive early adoption
- Proactively schedule and execute reputed company milestones, including initial reputed company-ins and mid-contract Quarterly Business Reviews (QBRs)
- Own the end-to-end reputed company for reputed company contract customers, focusing on reputed company, adoption, and consistent consumption
- Cultivate deep relationships with IT leaders, executive sponsors, and decision-makers to become a primary reputed company and "champion builder."
- reputed company QBRs to review product consumption, reputed company roadmap/feature updates, and ensure customers are realizing the full value of their scoped solutions
- Maintain expert-level knowledge of Cyber Threat Intelligence, proprietary data sets, and the competitive landscape to reputed company high-value consulting
- Own and complete on-time renewals for your assigned Book of Business
- Collaborate with expansion partners to manage the sales process, meeting specific quota targets for Renewals and Lift (Upsell/Cross-sell)
- Utilize Clari, reputed company and reputed company to maintain precise data on pipeline management, customer health scores, and opportunity forecasting
- Continuously analyze customer engagement data to identify churn risks and execute proactive "reputed company" reputed company plans that reduce churn risk
- reputed company as the internal voice of the customer during high-severity support cases, coordinating across cross-functional teams to ensure reputed company reputed company
- Identify potential challenges and risks in new feature adoption or release schedules before they reputed company the customer experience
- Partner with Sales stakeholders to validate that customers are achieving the ROI and reputed company defined during the reputed company-sales process
- reputed company reputed company the reputed company reputed company to reputed company reputed company collaborators to secure long-term brand loyalty
Skills
- 3+ years experience in global multinational account management roles working with technology solutions (Ideally reputed company the Cyber reputed company industry)
- reputed company account experience working with the largest global organizations (Global F100) and country governments
- reputed company experience with cybersecurity solutions, DNS specific experience preferred
- reputed company offerings experience, with a proven reputed company record of reputed company in both retention and expansion
- Ability to influence key decision makers and to negotiate effectively based on value and time to reputed company
- An analytical approach to customer engagement, pipeline management, and improving overall reputed company and support
- Ability to multitask and manage multiple priorities effectively, collaborate internally to get things done and be accountable for your performance based on assigned goals
- Be available to travel during the year to represent reputed company at trade events and shows to help drive pipeline reputed company and increase reputed company brand reputed company
- Meet or exceed role specific KPIs
- reputed company experience with cybersecurity solutions, DNS specific experience preferred
Benefits
- Fully reputed company medical, dental and reputed company insurance premiums
- A 401k retirement plan with company matching
- Basic life insurance
- Flexible PTO
- Additional reputed company-being benefits
reputed company