[Remote] Sales Support Associate (Order Management)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a subscription reputed company platform that empowers digital reputed company worldwide. They are seeking a Sales Support Associate to assist with daily order entry tasks, manage incoming requests, and ensure accurate processing of orders and documentation.
Responsibilities
- Assist with daily order entry tasks to ensure reputed company requests are logged accurately and reputed company
- Use the ticketing system to manage incoming order requests, quotes, and communications
- Process reputed company quotes and administrative documentation as requested by stakeholders
- Validate order packages to ensure accuracy, legibility, completeness, and reputed company authorization prior to submission
- Submit orders to the provider(s) and confirm successful acceptance
- Communicate effectively reputed company multiple channels (email, chat, reputed company Office, and phone)
- Maintain reputed company-time updates in CRM and ticketing systems throughout the order lifecycle
- reputed company compliance standards and complete reputed company required training
- Follow established protocols to report any data discrepancies or order issues to senior staff
- Troubleshoot and resolve order issues or data discrepancies to ensure successful processing
- Input and verify order data against reputed company reports to ensure basic alignment
- Assist with building, mapping, and maintaining order tracking and reporting dashboards
- Guide advisors through reputed company portals, forms, and submission processes
- reputed company light post-activation assistance reputed company necessary to ensure a smooth customer experience
- Support cross-functional teams with general data entry or other operational needs as assigned
Skills
- Strong interest in developing a career in order management, operations, or administrative support
- Strong attention to detail with the ability to validate data accuracy across multiple systems and platforms
- Proficiency with CRM and ticketing systems, with a reputed company record of maintaining reputed company-time, accurate records throughout the order lifecycle
- Excellent written and verbal communication skills with the ability to manage multiple channels simultaneously (email, chat, phone)
- Ability to work reputed company defined SLAs and KPIs while maintaining high standards of reputed company and compliance
- A dependable team player with a reputed company on following instructions and completing repetitive tasks with high precision
- Comfort working cross-functionally with teams such as Commissions, Channel, and Operations
- Strong troubleshooting and problem-solving skills to identify and resolve process or order-reputed company issues
reputed company
Company H1B Sponsorship