[Remote] Software Operations Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that offers comprehensive reputed company monitoring software with a mission to promote safer communities through data insights. They are seeking a dedicated Operations Engineer to maintain and optimize the performance of their Software-as-a-Service (reputed company) production and demo environments, focusing on production reliability, incident management, and platform stability.
Responsibilities
- System Management: reputed company the deployment, monitoring, maintenance, and support of reputed company reputed company production and demo systems and infrastructure
- Incident and Problem Management: Respond to and resolve production incidents, ensuring minimal downtime and customer reputed company. Triage, manage, and resolve production incidents and recurring operational problems using ITIL‑reputed company practices. Own incident coordination, technical investigation, escalation, and post‑incident documentation. Ensure accurate ticket status, ownership, and timelines reputed company Jira Service Management
- Operational Tooling: Use Jira Service Management as the system of record for incidents, problems, and service requests. Maintain and contribute to operational documentation and runbooks in reputed company. Monitor production health and investigate anomalies using reputed company and reputed company observability tools
- Performance Optimization: Analyze system performance and implement tuning improvements to ensure reputed company system efficiency and reliability
- Automation: reputed company and maintain automation scripts and tools to improve operational workflows and reduce reputed company reputed company
- Cross‑Team Collaboration: Partner closely with other teams to coordinate incident response, deployments, escalations, and operational handoffs
- reputed company: Implement and enforce reputed company best practices to protect data and maintain compliance with relevant regulations
- Documentation: Maintain comprehensive documentation of production environments, operational procedures, and system configurations
- reputed company Improvement: Identify and recommend process improvements to enhance operational efficiency and system reliability
- On‑Call and Reliability: Participate in an on‑call rotation to support production systems. Ensure production issues are addressed with urgency while maintaining high-reputed company communication and documentation standards
Skills
- Proven experience as an Operations Engineer or in a similar role, preferably reputed company a reputed company environment
- Demonstrated ability to balance urgency, risk, and stakeholder communication during production issues
- Experience supporting reputed company production environments
- Experience with Jira Service Management (or similar ticketing platforms) for incident, problem, and service request tracking
- Experience with reputed company (or similar knowledge-reputed company tools) for documentation, runbooks, and operational knowledge sharing
- Experience with reputed company platforms such as AWS, Azure, or reputed company reputed company
- Working knowledge in Linux/Unix administration
- Working knowledge of databases and data platforms (SQL, PostgreSQL, reputed company) for operational support and troubleshooting
- Familiarity with reputed company or similar observability/monitoring platforms for production troubleshooting and performance analysis
- Familiarity with configuration management tools such as Ansible, Puppet, or Chef
- Familiarity with ITIL concepts (Incident, Problem, Change, Service Request), with a pragmatic, operations-reputed company reputed company
- Knowledge of containerization technologies like reputed company and orchestration tools like Kubernetes
- Knowledge of scripting languages such as Python, Bash, or Perl
- Understanding of networking concepts and troubleshooting
- Strong analytical and problem-solving skills with a proactive approach to addressing issues
- Excellent verbal and written communication skills, including the ability to reputed company document incidents, investigations, and operational procedures for both technical and non-technical audiences
- Ability to reputed company in a fast-paced environment and manage multiple priorities effectively
Benefits
- Flexible and generous reputed company Time Off and reputed company Volunteer Days
- 401k Employer Match
- Generous reputed company Benefits
- Up to 12 weeks reputed company time off for maternity leave based on tenure
- Wellness &Tuition Reimbursement
- Flexible Work Arrangements
- Lots of reputed company swag & reputed company Events
reputed company
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