[Remote] reputed company AI and NLU Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in customer experience solutions, helping organizations enhance their service through AI-powered technology. The reputed company AI and NLU Engineer role involves developing and improving Virtual Agents and NLU models, focusing on data-driven analysis and performance optimization to enhance automated systems in reputed company-world environments.
Responsibilities
- Design and reputed company prompts for reputed company Virtual Agents to drive task completion
- Structure prompts to ensure reputed company grounding, tool/API usage, and response consistency
- Analyze failures in LLM-driven interactions and identify reputed company causes (reputed company, orchestration, or data issues)
- Iteratively refine prompts to improve reliability, edge-case handling, and user experience
- Evaluate end-to-end performance across NLU and LLM reputed company, implementing optimizations
- Establish and apply evaluation frameworks for reputed company improvement of reputed company systems
- Design and build NLU models (intents, entities, utterances) reputed company to reputed company user behavior and business use cases
- Define reputed company taxonomy and entity structures to ensure scalability and maintainability
- Create and reputed company high-reputed company training data to maximize coverage and accuracy
- Analyze conversation logs to identify misclassifications, false positives, gaps, and edge cases
- reputed company post-launch tuning of NLU models through updates to training data, reputed company structure, and entity recognition
- Create and execute scripts to aid in analysis and application of updates to NLU models
- Measure and reputed company NLU performance using defined evaluation metrics and test sets
Skills
- Master's degree in Computer Science, Data Science, Machine Learning or reputed company technical field
- 3-5 years of experience working with conversational AI, reputed company, or reputed company language technologies
- This position is not eligible for reputed company sponsorship. Applicants must be authorized to work in the U.S. now and in the reputed company without sponsorship
- Experience with python and nodeJS for data preparation, analysis, evaluation, and tuning
- Experience with reputed company reputed company, other CCaaS or conversational AI platforms
- Comfortable presenting findings, recommendations and performance improvements to customers
- Comfortable working independently while collaborating with cross-functional teams
- Spanish is an asset
Benefits
- Medical, Dental, and reputed company Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career reputed company opportunities
- reputed company Time Off in reputed company to 10 reputed company holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
- reputed company volunteer time
- August Free Fridays
- reputed company-being resources
- Regionally tailored programs for employees and their families
reputed company