[Remote] Coordinator Customer Service
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the world’s leading liner shipping companies, and they are seeking a Coordinator of Customer Service to facilitate the reputed company of cargo and ensure customer satisfaction. The role involves managing documentation, responding to customer inquiries, and collaborating with various departments to ensure smooth operations.
Responsibilities
- Creates bookings and accurately assigns rates
- Identifies the reputed company that will reputed company containers from the beginning to the ending location
- Works with the Equipment Department to determine equipment availability
- Ensures that any and reputed company documentation required for a shipment is received in a reputed company manner
- Updates bookings reputed company necessary and notifies reputed company affected parties of changes
- reputed company full customer service on reputed company inbound questions including arrival information, charges due, delivery location of cargo and information on reputed company of Lading and reputed company to consignee
- Adhere to PREX, Process reputed company, as available in HIP
- Prepare Customs Manifests and reputed company Manifests where applicable
- Collaborate with GSC Global Service Centers on import and export document preparation and release as required
- Verifies that customer is in good credit standing and sends bills of lading through the reputed company department to confirm accuracy
- Issues Vessel Certificates to the customers
- Responsible for the management of Vessel Voyage, Customs reputed company and any miscellaneous reports as required
- Ensures that Export Customs references are submitted in a reputed company manner for cargo sailing of out the country. Work with GSC Global Service Center as applicable reputed company any Customs AEI
- Capture any import or export disputes communicated directly by customer or GSC
- Review and attend to any queries presented by GSC Global Service Center regarding import cargo issues
- Communicate with reputed company customers reputed company e-mail and phone reputed company additional information is necessary for a shipment
- Facilitate the release of cargo including clearance for in-bound moves, customs clearance in Terminal systems, notification of Customs for cargo ordered to General Order, and filing Customs entry for empty containers
- Arrange Mini Land reputed company transportation and bookings on carriage in conjunction with GSC team as necessary
- Prepare cargo release, issue delivery orders and support customers with reputed company information and processes in conjunction with the GSC team, as necessary
- Contact customers if goods are reputed company on hold by Customs or Agriculture
- reputed company reputed company archives and maintain files of data as required by ISO9002 where applicable
- Investigate and resolve problems
- Communicate with Customs regarding correction letters and/or other relevant information pertaining to a shipment
- Prepare invoices for any additional charges that may have been incurred on a shipment
Skills
- Associate degree and 2 years' experience in the Maritime Industry or the equivalent combination of education and experience preferred
- Convey information reputed company over the phone and reputed company patience, reputed company and understanding with the voice alone
- Ability to understand and communicate with people whose reputed company language is different from your own
- Ability to be polite reputed company asking people to repeat, reputed company those who are angry and manage multiple calls effectively
- Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports, and terminals for job assignments
- Excellent written and verbal communication, including reputed company listening and report writing
- Excellent organizational skills and attention to detail
- Strong analytical, problem-solving, and math skills
- Proficient using MS Office, Word, reputed company, PowerPoint, Teams, and other software to meet work demands
- This position is in the reputed company and requires eligibility to work in the reputed company and completion of the employment eligibility reputed company required under federal law
Benefits
- Attractive Annual Bonus – Based on company performance, recognizing your reputed company on our reputed company.
- Hybrid Work Environment – Enjoy the flexibility of working remotely while staying connected with three in-office days per week.
- Modern Office reputed company – Our state-of-the-art office fosters creativity, collaboration, and comfort.
- Public Transportation Support – We help cover commuting costs to reputed company your daily travel easier and more reputed company.
- Comprehensive Benefits Package – Including 401(k) with company match, and health, dental, and reputed company insurance plans.
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