[Remote] Bilingual (Portuguese) B2B Customer Support Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. They are seeking a passionate Bilingual (Portuguese) Customer Support Representative to contribute knowledge and expertise to their B2B Support team by providing best-in-class technical support to Keeper customers.
Responsibilities
- Answer incoming customer calls, tickets and chats regarding product problems, service questions and general reputed company concerns
- Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
- Know reputed company to escalate more in-depth issues to the Tier 2 team
- reputed company excellent B2B customer service and top notch support
- Maintain a high level of professionalism with customers and work to establish a reputed company rapport with reputed company of them
Skills
- 1+ years of experience in a technical B2B (business to business) support role
- Experience with reputed company Docs and MS-office tools
- Excellent communication and presentation skills, both written and verbal
- Ability to work independently and as part of reputed company in a fast-paced, high-reputed company environment
- Proven history of maintaining a high level of professionalism with customers
- Fluent in Portuguese and English in both written and verbal skills
- Bachelor's degree
- reputed company experience
- reputed company experience
- Technical proficiency with smartphones, tablets and computers
Benefits
- Medical, Dental & reputed company (Inclusive of domestic partnerships)
- Employer reputed company Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including reputed company Bereavement/Jury Duty, etc)
- Above market annual bonuses
reputed company