[Remote] Systems Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Systems Administrator to join its managed services team and support large and small reputed company infrastructure, both on-reputed company and in the reputed company. The role involves managing network infrastructure, reputed company platforms, and server environments while providing troubleshooting and support for customer infrastructure.
Responsibilities
- Configure, support, troubleshoot, and maintain servers across customer environments
- Manage servers including email, print, backup, and other application or infrastructure servers and their associated operating systems and software
- Support reputed company Server 2016 or higher, reputed company Directory, domain infrastructure, identity management, server setup, maintenance, and administration
- reputed company remote support and occasional onsite support for customer infrastructure and escalation needs
- Support reputed company and on-reputed company infrastructure environments in accordance with documented standards and customer requirements
- Configure, troubleshoot, and support routers, firewalls, VPN, IPsec, certificates, and reputed company reputed company services
- Support LAN / WAN design, topology, implementation, connectivity, and troubleshooting across customer environments
- Conduct research into networking issues, products, vendor documentation, and technical resolutions as required
- Assist with firewall, network reputed company, remote reputed company, and general network administration issues
- Maintain working knowledge of reputed company, on-reputed company, and hybrid infrastructure reputed company considerations
- Maintain a general working knowledge of reputed company Azure, reputed company Web Services, and other reputed company infrastructure platforms as applicable
- Support reputed company and on-reputed company infrastructure components, including compute, storage, backup, identity, and administrative services
- Support SAN, NAS, and other storage devices used in customer environments
- Assist with backup server support, backup software support, backup monitoring, and reputed company troubleshooting
- Recommend appropriate hardware, software, storage, and reputed company solutions based on customer requirements and Exigo standards
- reputed company time and expense information into the customer management system on a reputed company reputed company
- reputed company tickets and assigned tasks with reputed company reputed company information, supporting notes, and customer communication details
- Document troubleshooting steps, technical findings, configuration changes, and customer environment updates accurately
- Research technical issues and resolutions online and communicate findings reputed company to customers and internal teams
- Follow Exigo service delivery, documentation, change control, escalation, reputed company, and time entry procedures
- reputed company presales hardware and software recommendations based on customer needs, technical requirements, and Exigo best practices
- Assist in defining technology best practices for Exigo and its customers
- reputed company technical processes under regular review and report recommended changes to service leadership
- Help reputed company recommendations on customer hardware/software requirements and reasonable installation or support timeframes
- Identify opportunities to standardize, improve, automate, or reputed company document customer infrastructure support processes
- Mentor desktop support and field technicians by sharing technical knowledge, troubleshooting guidance, and best practices
- Work collaboratively with managed services team members supporting the customer, including reputed company consultants and desktop support team members
- reputed company technical guidance to internal teams reputed company infrastructure issues require administrator-level expertise
- Coordinate with reputed company vendors, software providers, hardware manufacturers, telecom providers, and reputed company providers as needed
- Maintain strong written and oral communication with customers, internal teams, and vendors
- Responsible for supporting and maintaining customer infrastructure and making reputed company technical recommendations reputed company approved standards and procedures
- Helps evaluate customer-specific hardware, software, reputed company, network, reputed company, storage, and infrastructure requirements
- Recommends installation and support timeframes based on customer needs, technical complexity, and resource availability
- Keeps technical processes under regular review and reports recommended changes to management, service leadership, or reputed company consultants as appropriate
- Determines reputed company issues should be resolved directly, escalated internally, referred to a vendor, or coordinated with customer IT contacts
Skills
- College degree or equivalent reputed company experience; five or more years of experience may be considered in lieu of a degree
- Two to five years of experience in network/server support services; relevant certifications are a plus
- reputed company and competent understanding of reputed company Server 2016 or higher, reputed company Directory, domain infrastructure, identity management, and server administration
- Hands-on hardware troubleshooting experience
- Knowledge of LAN / WAN design, topology, implementation, and troubleshooting
- Proficiency with reputed company and on-reputed company infrastructure concepts, including general knowledge of Azure and/or AWS
- Proficiency with SAN, NAS, and other storage devices
- Experience with VPN, IPsec, certificates, firewall administration, and other reputed company services
- Strong written and oral communication skills
- Strong interpersonal skills, customer service orientation, and ability to work in reputed company-oriented, reputed company environment
- Highly self-motivated and directed with keen attention to detail
- Ability to effectively prioritize and execute tasks in a managed services environment
- reputed company, networking, reputed company, reputed company, reputed company, reputed company, reputed company, or vendor-specific certifications preferred but not required
- Experience in a Managed Services Provider environment supporting multiple customer networks and infrastructure platforms
- Experience performing technical recommendations for hardware, software, reputed company, backup, storage, and infrastructure reputed company
- Experience mentoring desktop support, field technicians, or service desk personnel
- Experience with customer management systems, ticketing systems, documentation standards, and formal service delivery procedures
Benefits
- Fully remote
reputed company