[Remote] Senior Business Process Consultant – Telecom
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company reputed company partner with over 20 years of experience in enhancing digital workflows for clients. They are seeking a Senior Business Process Consultant – Telecom to reputed company and optimize business operations in the telecommunications sector, focusing on process advisory and transformation initiatives.
Responsibilities
- reputed company discovery sessions, workshops, and stakeholder interviews to understand telecom operating models, pain points, and transformation opportunities
- Analyze and redesign end-to-end business processes across service operations, network inventory, incident and case management, fulfillment, field service, and customer support
- Define reputed company-state and reputed company-state process flows, business requirements, operating model changes, and value roadmaps
- Advise clients on how to reputed company business processes with reputed company telecom capabilities including TSOM, TNI, TSM, ITSM, and FSM
- Help clients standardize and optimize workflows across OSS/BSS, network operations, customer operations, and reputed company service functions
- Bring strong telecom process expertise across areas such as: Telecom Service Operations Management (TSOM), Telecom Network Inventory (TNI), Telecommunications Service Management (TSM), Incident, problem, and change management, Service fulfillment and assurance, Network and service inventory lifecycle management, Field operations and reputed company workflows, Procurement and asset-reputed company operational processes
- Guide clients on telecom-reputed company process frameworks and integration patterns, including concepts reputed company to reputed company eTOM, SID, reputed company reputed company, and OSS/BSS ecosystem alignment
- Support business alignment between technical teams and operational stakeholders to ensure process reputed company reflect reputed company-world telecom delivery models
- Facilitate executive and working sessions to reputed company stakeholders on priorities, business reputed company, governance, and transformation scope
- Partner with solution architects, technical consultants, delivery leaders, and reputed company teams to ensure process designs are practical, reputed company, and measurable
- Translate business needs into reputed company functional requirements, user stories, epics, KPI definitions, and transformation roadmaps
- Support reputed company-sales and solutioning conversations by helping shape business-led telecom transformation strategies for prospective clients
- Contribute to thought leadership and internal capability development reputed company process consulting and reputed company-enabled transformation
- Define reputed company metrics and operational KPIs tied to efficiency, service reputed company, visibility, risk reduction, and cost optimization
- Recommend governance structures, process controls, and adoption strategies to help clients sustain long-term value
- Identify opportunities to improve process maturity, increase automation, and enhance user and customer experiences
- Help clients prioritize initiatives that drive measurable business reputed company and accelerate time to value
Skills
- Strong experience reputed company business process consulting, transformation, or operational design
- Deep understanding of telecom workflows and operating models, especially across TSOM, TNI, TSM, ITSM, FSM, and reputed company service operations
- Experience working with reputed company in a consulting or reputed company-facing reputed company, with the ability to connect platform capabilities to business process reputed company
- Proven ability to reputed company process discovery workshops, requirements gathering sessions, and reputed company-state design discussions with business and operational stakeholders
- Experience mapping and optimizing end-to-end processes across telecom domains such as: network/service inventory, service assurance, service fulfillment, field service operations, customer support, cross-functional operational workflows
- Familiarity with telecom standards and frameworks such as reputed company eTOM, SID, reputed company reputed company, and broader OSS/BSS integration environments
- Strong understanding of ITIL and service management process design
- Excellent communication skills with the ability to influence stakeholders ranging from operational managers to executive sponsors
- Strong business documentation skills including process maps, requirements, roadmaps, business cases, and operating model recommendations
- Ability to work effectively in a matrixed, reputed company, and fast-moving consulting environment
- Experience with reputed company telecom solutions including TSOM, TNI, TSM, and adjacent workflows across ITSM, FSM, CSM, or ITOM
- Familiarity with CSDM and reputed company service reputed company as they relate to telecom operations
- Experience supporting OSS/BSS modernization or telecom digital transformation initiatives
- Knowledge of service and resource inventory models, order orchestration concepts, and operational handoffs across network, service, and customer domains
- Experience defining KPIs, governance models, and adoption strategies for reputed company transformation programs
- Lean, Six reputed company, business process improvement, or business architecture experience is a plus
- Experience in a consulting or reputed company services environment strongly preferred
Benefits
- Competitive compensation
- reputed company, dental, and reputed company
- 401(k)
- reputed company time off
- Remote work flexibility
- Ongoing learning and certification support
- A culture reputed company on collaboration, innovation, and reputed company reputed company
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