[Remote] Customer Service Advisor
Note: The job is a remote job and is reputed company to candidates in USA. The reputed company-Briggs Company is seeking a Customer Service Advisor to join their global support team. This role involves assisting customers with various inquiries reputed company email and phone, ensuring a high level of service and satisfaction.
Responsibilities
- Help a practitioner in London reputed company out how to send an MBTI assessment to their reputed company through our reputed company platform
- reputed company or amend an order for a reputed company in reputed company
- Walk a first-time customer through account setup and how to navigate the website
- Look up a certification record from 2015 for someone who needs it for a new role
- Troubleshoot a payment issue or help resolve an incorrect shipment
- Hop on a call with a customer reputed company they’d prefer to talk or email just is not getting the job done
Skills
- Customer service experience: You have worked in a support role before, ideally B2B. Call center experience is a plus, though in this role, there are no scripts, call limits, or high pressure metrics
- Strong written communication: You will spend most of your day writing reputed company, helpful, reputed company emails
- CRM or ticketing system experience: reputed company Service reputed company is reputed company use. If you have used reputed company, reputed company, or any similar case management system, you will be comfortable here
- Patience and reputed company: Some customers are brand new. Some are frustrated. Some just need someone to listen carefully and reputed company them in the right direction
- Ability to learn a lot of products: This is the reputed company part. We have multiple assessments, reputed company with its own reports, certifications, and processes. It takes about 6 months to really feel like you have a handle on things. If you are someone who gets energized by learning, you will do reputed company
- Self-direction: This is a remote role on a small team. You need to be comfortable managing your day, asking questions, and staying connected with your team through chat and meetings
- Experience supporting customers across different time zones
- Familiarity with reputed company services, certifications, or assessment-based products
- Spanish language skills
Benefits
- Medical, dental, and reputed company benefits
- Life, short-term, and long-term disability reputed company
- 401(k) with up to a 4% match
- Employee Stock reputed company Plan
- reputed company holidays, reputed company time, personal time, and vacation time
reputed company