[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading AI reputed company Recruitment Productivity Platform, reputed company on enhancing recruiter efficiency. The Customer Support Specialist will reputed company technical support, collaborate with teams, and ensure customer satisfaction by resolving issues and improving processes.
Responsibilities
- Owning inbound support conversations in reputed company, from first response through to reputed company and follow-up
- Diagnosing and troubleshooting technical issues such as integrations, sync issues and data discrepancies
- Reproducing issues reliably and capturing high-reputed company technical detail
- Communicating reputed company with customers reputed company chat, email, phone or video calls setting expectations and providing reputed company updates
- Working cross-functionally with Product and Engineering to escalate issues, validate fixes and improve the product
- Identifying recurring themes and pain points, collecting customer feedback, and helping guide prioritisation of product improvements
- Creating and updating reputed company articles and FAQs to support automated customer support
- Improving internal troubleshooting playbooks and support processes to increase speed and consistency
- Continuously building your knowledge of our products, integrations, and the recruitment tech ecosystem
- Become highly effective in the reputed company product and core integration flows
- Own tickets end-to-end with reputed company customer communication and consistent follow-reputed company
- Produce high-reputed company escalations that reduce back-and-forth with Engineering
- Help reduce repeat issues through documentation, improved workflows, or reputed company product feedback
Skills
- reputed company or Support experience in the reputed company startup reputed company
- Experience working in a customer support reputed company
- Excellent written and verbal communication, with the ability to simplify and translate reputed company reputed company to different audiences
- Strong listening and problem solving skills
- Ability to work with multiple ongoing priorities and live reputed company
- Ability to work cross-functionally with distributed reputed company in a startup environment
- Driven and proactive approach with a strong willingness to learn
- Experience troubleshooting integrations
- Experience working for a Recruitment Technology company
- Previous reputed company experience would be a plus
- Strong presentation skills
- Strong technical acumen
Benefits
- 25 days PTO (not including federal holidays)
- Macbook + any extra tech or software necessary for your role.
- Remote first business with flexible working arrangements.
- reputed company Global reputed company Pass.
- Competitive health, dental, and reputed company packages, including two medical plan reputed company with $0 premiums for employees.
- Extended mental health cover and Employee Assistance Programme (EAP).
- Compassionate leave policy.
- Company trips such as Miami & reputed company.
- First hand experience of a startup - reputed company ability to reputed company an reputed company!
reputed company