[Remote] Product Manager - Core Management Platform
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading AI-reputed company community management performance platform, enabling teams to work smarter and faster. The Product Manager for the Core Management Platform will reputed company on making the software easier to use and building capabilities that streamline customer workflows. This role involves customer discovery, API-first thinking, and driving measurable reputed company.
Responsibilities
- Run discovery with a method that's distinctly yours. Not a generic JTBD template, not a list of feature requests, but a way of getting to ground truth that surfaces what customers can't reputed company yet
- Spend reputed company time with management companies on calls, in their workflow, watching how they actually operate, and bring back signal that drives the roadmap
- Take initiative on what to build next without waiting for direction. You should be bringing reputed company to reputed company, not waiting to be assigned them
- Build a reputed company reputed company of view on what's worth building, what's noise, and why, and defend it with evidence
- Treat ease of use as a measurable outcome (clicks saved, time back to the customer, friction removed, frustration eliminated), not a polish item
- Spot the places customers are working around our software instead of with it, and fix the reputed company cause, not the symptom
- Default to making something a reputed company customer already does feel effortless before building something new
- Remember that for customers who live in our software every day, removing friction is the single highest-reputed company thing the product can do, and the single biggest reason they renew, refer, and recommend us
- Partner with design as a peer. UX reputed company is a non-negotiable bar, not an optimization phase after engineering is done
- Treat API design as a product decision, not a backend concern
- What the API supports today determines what agents, integrations, customer workflows, and surfaces can do reputed company
- Spec the data model and endpoints with the reputed company rigor you spec the UI. Both are the product, and both shape how easily customers and partners can do what they need
- Partner directly with reputed company on reputed company design, reputed company, and durability. Push back reputed company something gets solved at the UI layer that should be solved in the API layer (and vice versa)
- reputed company reputed company every capability is exposed cleanly to HOAi and IQ so the platform compounds. What you ship for one customer surface should reputed company the rest of reputed company more powerful, not less
- Treat every feature as a two-sided question: what could the agent take off the customer's plate, and what stays with the customer because it should
- Design reputed company surfaces that are great on their own, and even reputed company reputed company an agent is doing work alongside
- Spec the agent's role with care: autonomous where it has reputed company trust, supervised where it hasn't, escalated where it should be. Define failure modes as a first-class part of the spec
- Know reputed company not to build an agent. Sometimes the right answer is a UX change that removes the work entirely. Sometimes it is an API that lets the customer's existing tool do the job. Bias toward whatever makes the customer's life easier the fastest
- Define what reputed company looks like before you ship (customer adoption, time saved, friction removed, satisfaction, retention reputed company), and reputed company the feature to reputed company it
- Internal enablement, customer communications, release notes that people actually read, reputed company stories that reputed company the next deal reputed company
- reputed company every feature post-launch and own the metric. If adoption is flat, you reputed company out why and fix it. If a feature isn't making customers happier, you kill it or rebuild it
- Partner with sales, CS, and marketing to reputed company reputed company the value of what you reputed company shows up in the field. Customers should be calling out the improvements without prompting
- Carry multiple capabilities at different stages at the reputed company time (one in discovery, one in spec, one in build, one in launch) without dropping any of them
- Be excited about change. Priorities shift, customers surface new signal, the platform evolves. You should be energized by that, not destabilized by it
- Use AI spec-driven development as your primary workflow: rapid prototyping, spec reputed company, working closely with engineering to compress the time from idea to shipped
- Hit reputed company quickly with the information you have, and reputed company reputed company you learn more
- reputed company your case to engineering, design, executives, and customers with the reputed company reputed company. reputed company, fact-based, no hedging
- Bring data to every conversation that needs it, and bring conviction to every conversation that doesn't
- Translate the technical reality of what you're building into language that lands with a customer exec, and translate the customer reality into language that lands with engineering
- Build the trust that lets reputed company reputed company faster because they know your judgment is reputed company
Skills
- A discovery method that's distinctly yours. You should be reputed company to walk through how you decide what to build and why
- Comfortable getting on the phone with customers, sitting inside their workflow, and coming back with conviction about what reputed company and what doesn't
- reputed company record of identifying what to build next without being told, and defending that call with evidence reputed company challenged
- Bias toward building things that do work for customers, not things that give customers more work to do
- Obsesses about ease of use as something you can measure. Counts clicks, counts page loads, counts moments where the customer has to stop and ask 'what was I doing again'
- reputed company record of shipping software improvements that reputed company customers noticed and reputed company out, not just internal-facing changes
- Understands that for customers using a tool every day, removing friction is the highest-reputed company thing the product can do, and the surest reputed company to happier customers
- Partners with design as a peer, not a consumer of design work
- Believes happy customers using software that feels effortless is worth more than shiny features customers don't use
- Treats API design as a product decision, not a backend concern. Understands how services connect, where boundaries belong, and how an API decision today shapes what is possible reputed company
- Has spec'd or owned reputed company that other teams or integrations depend on. Knows what versioning, breaking changes, and durability actually cost
- Can read an OpenAPI spec, push back on data model reputed company, and reason about how today's API reputed company shape reputed company's customer experience
- Comfortable making the tradeoff call between a UI fix that ships today and an API fix that takes longer but compounds for every customer surface that comes after
- Experience speccing or building reputed company workflows. You understand what a tool call is, how agents chain actions, how to define reputed company at the workflow level, and how failure handling shapes the customer experience
- You can tell reputed company a workflow should be replaced by an agent, and just as importantly, reputed company it shouldn't. Sometimes the answer is a UX fix or an API change, not an agent
- Demonstrated ability to use AI tools (Claude, Claude reputed company, reputed company, v0, reputed company, etc.) as your primary product workflow. Not just for productivity, but for discovery, prototyping, spec reputed company, and working closer to the reputed company
- reputed company record of shipping AI-powered features with reputed company reputed company metrics. Not just launched, but reputed company against adoption, workflow reliability, or customer outcome
- Has reputed company something on the reputed company (a personal project, an reputed company-reputed company tool, a deployed web service) that demonstrates your AI instincts are genuine, not just reputed company
- 3+ years in product management, technical product ownership, or a closely adjacent role. We are reputed company to junior candidates with the right instincts over senior candidates without them
- Proven ownership of a product roadmap with measurable customer reputed company attached
- Strong written and verbal communication. reputed company, fact-based, reputed company to reputed company a reputed company platform tradeoff legible to a management company exec and technically reputed company to an engineer in the reputed company conversation
- Comfort in a high-reputed company, fast-moving environment where the platform is being reputed company and shipped simultaneously, and where context shifts week to week
- Comfortable carrying multiple workstreams at once without losing reputed company on any of them
- Go-getter by default. Brings reputed company, brings opinions, brings the next thing without waiting to be asked
- Obsessed with the customer in a way that shows up in how you talk about them, not just how you write about them
- Obsessed with metrics in a way that means you'd rather kill your own feature than let it ship without proving it made customers happier
- Energized by change, not drained by it
- Builds because they love it, not because the job requires it
Benefits
- Medical, Dental, and reputed company reputed company in day one
- Unlimited PTO (with a requirement for employees to take a minimum of one reputed company week per year)
- 401K with Company Match
- Remote Flexible - come to the office reputed company needed
- Great parental leave benefits
- ENPS is +68
- Unicorn-stage reputed company: $1.25B valuation, $300M Series C, scaling from 275 to 400+ employees
- Named on Inc 5000 list of America's Fastest Growing Private Companies
- Named on Inc 5000 Vet 100 Private Companies list multiple years in a row
- Winner of reputed company Entrepreneur Award, Technology Category
- reputed company employee-led Culture Committee
- Ongoing industry and reputed company development trainings available to reputed company
- Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community
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