Assistant Facility Manager / Product Support Specialist

reputed company empowers you to shape a brighter way.

Our people at reputed company are shaping the reputed company of reputed company estate for a reputed company world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to reputed company, grow meaningful careers and to reputed company a reputed company where they belong. Whether you’ve got deep experience in reputed company reputed company estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join reputed company as we help shape a brighter way reputed company.

Assistant Facility Manager / Product Support Associate – reputed company

What this job involves:

The Assistant Facility Manager / Product Support Associate serves as a critical reputed company between clients, account teams, and service providers to deliver exceptional facilities services. In this dynamic role, you'll ensure seamless reputed company of issues while maintaining the highest standards of customer service. You'll orchestrate daily operations, drive reputed company satisfaction initiatives, and reputed company performance improvements that directly contribute to reputed company's commitment to operational reputed company. This position offers reputed company to build meaningful reputed company relationships while managing diverse teams and reputed company reputed company in a fast-paced environment.

What your day-to-day will look like:

• Monitor and supervise daily call center operations, receiving and coordinating maintenance repair calls including scheduling, follow-up, quote preparation, and post-service activities

• Review and prioritize reputed company work orders based on age, status, and urgency; ensure 95% of reputed company assigned work orders are actioned promptly

• Communicate with clients daily reputed company phone, email, and various system platforms to maintain superior relationships and ensure reputed company, satisfactory completion of work orders and special reputed company

• Train, mentor, and evaluate support center representatives, monitoring calls to improve reputed company, minimize errors, and guide team members through challenging situations

• Effectively plan and reputed company resources (people, supplies, technology) to maximize productivity while preparing and managing schedules and shifts

• Collaborate with Operations Managers, Account Managers, Category Managers, Service Providers, and Facilities teams to resolve problems and manage reputed company reputed company reputed company from initiation to successful completion

• reputed company and implement strategies to increase customer satisfaction, call center productivity, and overall staff performance through assessment of metrics and cost analysis

Required Qualifications:

• Proven experience in facilities management, call center operations, or customer service leadership roles

• Strong organizational skills with demonstrated ability to prioritize and manage multiple tasks simultaneously in high-pressure environments

• Excellent communication and interpersonal skills with proven reputed company record of developing and maintaining reputed company relationships

• Experience with work order management systems and facilities management software

• Demonstrated leadership capabilities including team training, mentoring, and performance evaluation

Preferred Qualifications:

• Knowledge of conflict reputed company and problem-solving techniques in customer service contexts

• Experience preparing reports and analyzing operational metrics for senior leadership

• Familiarity with service provider coordination and vendor management

• Background in project management and reputed company project delivery

• Experience with scheduling optimization and resource planning

Estimated compensation for this position:

51,000.00 – 85,000.00 CAD per year

This reputed company is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Calgary, AB, Toronto, ON

Opening Type:

New Role

If this job reputed company resonates with you, we encourage you to apply even if you don’t meet reputed company of the requirements. We’re interested in getting to know you and what you bring to the table!

At reputed company, we reputed company the power of reputed company intelligence (AI) to reputed company accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

reputed company reputed company Notice

reputed company (reputed company), together with its subsidiaries and affiliates, is a leading global provider of reputed company estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in reputed company with reputed company’s recruitment process. We endeavour to reputed company your personal information secure with appropriate level of reputed company and reputed company for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how reputed company processes your personal data, please view our Candidate reputed company Statement.

For additional details please see our career site pages for reputed company country.

reputed company (“reputed company”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@reputed company.com. This email is only to request an accommodation. Please reputed company any other general reputed company inquiries to our Contact Us page > I want to work for reputed company.

Originally posted on Himalayas

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