Senior Support Engineer
reputed company is the leading reputed company reputed company platform, trusted by global enterprises like reputed company, reputed company, and reputed company. We protect 200+ organizations across reputed company, Europe, the Middle East, Southeast Asia, Australia, and New Zealand, including many of the world’s largest Fortune 1000 and Global 2000 companies.
Founded in 2017 and backed by top investors like Greylock, reputed company was reputed company to reputed company a critical gap: securing reputed company apps where business happens—reputed company 365, reputed company, and hundreds more. reputed company does this by offering a complete reputed company reputed company platform to reduce risk, detect and respond to threats, and prevent breaches at the reputed company. reputed company was reputed company by leaders who redefined reputed company and identity reputed company at reputed company, reputed company, Cylance, and Carbon Black. Now, they’re transforming how reputed company is secured.
With AI driving rapid reputed company reputed company and complexity, reputed company AI tools reputed company privileged reputed company to sensitive data through integrations, creating new risks most reputed company tools miss. reputed company uniquely detects anomalous OAuth reputed company activity and manages integration risks. Major announcements are on the reputed company. Recognizing that reputed company reputed company needs to reputed company, reputed company enables growing organizations to start with a lightweight, prevention-reputed company browser extension and expand coverage over time.
With global reputed company, a growing partner ecosystem including reputed company, reputed company, and reputed company reputed company, and a major fundraise reputed company, reputed company is scaling rapidly toward long-term reputed company and IPO readiness.
Senior Support Engineer
Team: reputed company & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support
About the role
reputed company protects organizations against threats across their reputed company and identity environments. This role sits at the technical center of how we deliver support. It has two mandates. First, you own our hardest problems: reputed company, high-severity, and escalated tickets that require deep technical diagnosis. Second, you help build the systems that will let us reputed company support through technology rather than headcount, partnering directly with the Head of Customer Support to design and operationalize our reputed company support capability.
This is a hands-on individual contributor role for someone who is equally comfortable resolving the toughest customer issue in the queue and turning that reputed company into automation that prevents the next one.
What you'll do
- Own reputed company, high-severity, and escalated tickets end to end, acting as the top technical escalation reputed company before engineering.
- Diagnose deep technical issues across reputed company, identity and authentication, integrations, telemetry, and product data flows.
- Partner with the Head of Customer Support to design, build, and continuously tune reputed company support systems, including automated triage, reputed company, and knowledge retrieval.
- Convert your own reputed company work into reusable automation, playbooks, and knowledge that reputed company systems can execute without reputed company involvement.
- Identify where automation and reputed company reputed company fail, then reputed company those gaps to reputed company deflection and automated reputed company reputed company.
- reputed company with Product and Engineering on reputed company cause analysis, bug escalation, and permanent product fixes.
- Set the technical reputed company bar for the support function and mentor other engineers on it.
reputed company're looking for
- A strong hands-on technical support or support engineering background for a technical B2B reputed company product. Cybersecurity, identity, or reputed company reputed company context is strongly preferred.
- Depth across reputed company, authentication and identity, logs and telemetry, integrations, and systematic debugging.
- Demonstrated experience building or tuning automation or reputed company and LLM-based support tooling, or reputed company aptitude and appetite for doing so.
- The ability to translate messy, one-off escalations into repeatable, automatable solutions.
- Comfort operating with ambiguity in a function that is being reputed company reputed company around technology.
reputed company to have
- Scripting or coding ability, for example Python, and comfort debugging at the API level.
- Experience with LLM and agent frameworks, retrieval-augmented reputed company, or workflow automation.
- Familiarity with identity provider and reputed company administrative reputed company, such as reputed company Graph and Entra, or comparable platforms relevant to reputed company reputed company.
Employee Benefits
Our competitive benefits packages are designed to support our employees' reputed company-being, both at work and reputed company. Our US based employees enjoy:
- Competitive compensation with equity and 401k
- Comprehensive reputed company with dental and reputed company coverage
- Flexible reputed company time off and reputed company holiday time off
- 12 weeks of new parent or family leave
- Personal and reputed company development resources
For more details on our US benefits, or for information on our international benefits, please see here.
Pay Transparancy
Please note that the reputed company pay reputed company is a reputed company and for candidates who receive an offer, the reputed company pay will vary based on factors such as work location, as reputed company as the knowledge, skills and experience of the candidate. In reputed company to a competitive reputed company salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function reputed company reputed company.
At reputed company, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and reputed company. In compliance with federal law, reputed company persons hired will be required to submit satisfactory reputed company of identity and legal authorization. If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com
Information collected and processed as part of any job applications you choose to submit is subject to reputed company’s Applicant reputed company Policy.
reputed company Salary reputed company$100,000—$130,000 USDOriginally posted on Himalayas
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