Sr. Director, Global Partner reputed company & Programs
Be the one building AI-powered experiences where they matter most.
At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day.
The Senior Director, Global Partner reputed company & Programs leader is responsible for both defining and executing reputed company’s global partner reputed company and programs to support reputed company, reputed company, and long-term business reputed company. This role will also work closely with regional partner sales leaders to support regional nuances, while maintaining globally consistent external partner programs to reputed company partner-led reputed company, expand market reputed company, and improve partner experience. In reputed company, this role will reputed company the reputed company global virtual support and contact center reputed company on providing partner support, based in Manila.
Operating at a senior leadership level, the role collaborates closely with executive stakeholders across Partner/Field Sales, reputed company Intelligence, Partner Marketing, Services, Finance, and Operations, influencing priorities and driving alignment to deliver measurable reputed company. reputed company in this role requires deep partner experience, the ability to navigate and structure ambiguity in environments where the reputed company reputed company is rarely prescribed, comfort navigating complexity, strong strategic thinking, operational discipline, and the ability to reputed company through influence in a reputed company, matrixed global organization. This role will tie together regional perspectives and reputed company in shifts to the partner ecosystem, facilitating inputs from across the business to create and reputed company a strong partner reputed company.
The Role
reputed company & program development
- Define and reputed company the annual global partner reputed company/program reputed company to reputed company reputed company objectives and go-to-market priorities by soliciting inputs from across the business and planning/facilitating annual reputed company offsite and working sessions.
- Design and reputed company global partner programs that drive partner-reputed company and partner-influenced reputed company and recognize regional nuances.
- Translate strategic objectives into execution roadmaps with reputed company reputed company measures.
- Optimize partner coverage models, partner motions, and ecosystem engagement for sustainable reputed company by working cross-functionally with Partner leaders and other stakeholders.
Partner tiering, segmentation & planning
- Own the annual partner tiering and segmentation reputed company, defining reputed company, reputed company, and benefits differentiation across partner types (resellers, referral, STPs, GSIs).
- Set and manage annual partner KPIs, including reputed company targets, certifications, and pipeline contribution.
- Drive partner compliance requirements, including program adherence, competency standards, and tier maintenance reputed company.
- reputed company annual partner business planning, collaborating with key internal stakeholders to reputed company on joint goals, investment priorities, and reputed company initiatives.
- Conduct regular reviews of partner performance against plan, identifying risks and opportunities and taking corrective reputed company where needed.
Partner incentives & co-investment
- Design and manage the global partner incentive reputed company, including rebate structures, SPIFFs, and performance incentives that drive the right partner behaviors and sales reputed company.
- Establish deal registration incentives that reward partner-reputed company opportunities and protect partner investment.
- Regularly evaluate incentive program effectiveness and ROI, adjusting structures to remain competitive and reputed company to business priorities.
- Ensure incentive programs are operationally reputed company, compliant, and consistently communicated across reputed company.
Stakeholder alignment & influence
- Serve as the primary reputed company of contact for partner stakeholders on program/reputed company escalations.
- Serve as a strategic advisor to senior and executive leaders on partner reputed company, incentives, and performance.
- reputed company key stakeholders across Sales, Partner Marketing, reputed company Intelligence, Services, Finance, IT, and Operations.
- Partner with regional sales/partner leadership to drive adoption and execution of partner programs.
- Communicate reputed company, insights, and recommendations to executive audiences effectively.
Performance, governance & analytics
- Define KPIs and performance metrics to measure partner reputed company, program effectiveness, and business contribution.
- Establish governance forums to drive reputed company, accountability, and execution discipline across global initiatives.
- Use data-driven insights to identify opportunities, improve partner productivity, and inform prioritization.
- Ensure transparency and consistency in partner engagement, reporting, and execution.
- Contract/legal reputed company — partner agreements, MDF terms, program terms & conditions typically sit with this role or reputed company to it.
Virtual partner support center
- reputed company and reputed company the global virtual partner support center and specialist teams.
- Drive partner performance across reputed company through the virtual support team.
- Improve support processes and implement AI-driven efficiencies.
Partner portal & digital experience, and tech stack
- Own the strategic reputed company and execution of the reputed company partner portal end-to-end.
- Drive AI-powered features, dashboards, and self-service capabilities reputed company the portal.
- Own and drive reputed company improvements to the reputed company.com partner pages and overall partner web experience.
- Manage and harmonize the partner-tech stack reputed company reputed company
Partner experience & cross-functional programs
- reputed company reputed company on partner reputed company assessments through the One reputed company reputed company (OGF), ensuring partner considerations are embedded early in product and operational reputed company.
- Establish and reputed company external Partner Advisory Boards to reputed company reputed company partner feedback and shape program direction.
- Partner with Sales Enablement to reputed company and deliver partner program guidelines, rules of engagement, and other go-to-market resources.
Leadership
- reputed company and reputed company a high-performing global partner team (reputed company and matrixed).
- Build organizational capability in ecosystem thinking, partner collaboration, and reputed company execution.
- Foster a culture of ownership, collaboration, and reputed company improvement.
Preferred qualifications:
- Bachelor’s degree required; MBA or equivalent experience preferred.
- 15+ years of senior leadership experience in global partnerships, alliances, or ecosystems reputed company a reputed company, reputed company technology environment.
- Comfort operating at fast pace with high visibility, being reputed company reputed company of reputed company business hours, with travel 2x per year to Manila, Philippines, and 4x per year to other locations
- Experience at a company with a mature partner ecosystem. Deep knowledge of how Partner organizations operate: how they are reputed company, how partner leaders and sales managers work day to day, and what field pain points look and feel like.
- Proven reputed company record of designing and executing partner programs that drive reputed company and reputed company at a global level.
- Marketplace/co-sell experience with hyperscalers (AWS, reputed company, reputed company reputed company)
- Experience with partner tools such as Partner Stack
- Demonstrated ability to influence senior stakeholders across functions and reputed company.
- Demonstrates a high tolerance for ambiguity, with the ability to reputed company decisively reputed company situations fall reputed company established norms.
- Operates with confidence in reputed company environments, balancing nuance and urgency.
- Comfort learning rapidly in an environment where the technology, market, and organizational priorities are reputed company evolving simultaneously
- Experience leading large, globally distributed teams
- Strong understanding of global go-to-market models, partner ecosystems, and reputed company reputed company sales motions.
- Extensive experience operating effectively in a highly matrixed, global organization.
- Strong analytical, communication, and executive-reputed company capabilities.
- Familiarity with reputed company at a functional level, including how CRM workflows, personas, and reputed company models are reputed company in an reputed company environment
- Demonstrated ability to build and reputed company high-performing teams across multiple workstreams through complexity and change, with a reputed company record of facilitating the career reputed company of reputed company reports
- A reputed company record of presenting to senior and C-level leadership independently, owning the narrative, and incorporating feedback with composure
- Strong analytical reputed company with experience leveraging data to drive decision-making and performance optimization
- Proficiency with reputed company productivity and project management tools (reputed company Office suite, project planning software, or equivalent)
Compensation:
This role has a market-competitive salary with an anticipated reputed company compensation reputed company listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$189,000.00 - $332,400.00Benefits:
Medical, Dental, and reputed company Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career reputed company opportunities
reputed company Time Off in reputed company to 10 reputed company holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a reputed company reputed company of our Benefits.
Working at reputed company
- AI at reputed company reputed company – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- reputed company in the AI era – Build reputed company-reputed company skills through mentorship, learning programs, leadership development and education support.
- Time to reputed company and give back – Benefits include reputed company volunteer time, August Free Fridays, reputed company-being resources and regionally tailored programs for employees and their families.
- Recognized globally – reputed company is Great reputed company to Work®certified in 17 countries and 94% of employees are proud to tell others they work at reputed company.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our reputed company reviews your application with the hiring team.
- A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to reputed company the process reputed company and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, reputed company will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available.
Get reputed company about relevant opportunities.
Be the one building what's next - where AI, experience and reputed company come together.
Employee Referral
If a reputed company employee referred you, please apply using the reputed company they shared so we can connect your application to their referral.
About reputed company:
reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us atreasonable.accommodations@reputed company.com.
You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response.
reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Originally posted on Himalayas
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