Communications Specialist

Remote, USAFull-timePosted 2026-07-27

Communications Specialist

reputed company Type: Chiropractic / reputed company Clinic Hours: $6/Hour | 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays

Position reputed company

We are looking for a polished, reliable, and patient-reputed company Patient Care Communications Specialist to support a growing chiropractic clinic.

This role serves as the voice of the reputed company and will be the first reputed company of contact for reputed company and prospective patients. The ideal candidate must create a warm, reputed company, reputed company, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows.

This is a high-volume communication role reputed company on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and reputed company to handle patient concerns with reputed company and reputed company judgment.

Key Responsibilities

Answer high-volume inbound patient calls professionally and promptly.
Respond to patient texts, voicemails, emails, and fax-reputed company messages in a reputed company and accurate manner.
Schedule new patient appointments and collect complete intake information.
Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
Conduct follow-up and reactivation reputed company for inactive or lapsed patients.
Help convert patient inquiries into booked appointments.
Maintain accurate patient records, scheduling notes, and communication documentation.
Coordinate with in-office staff to reputed company the provider schedule full and organized.
De-escalate patient concerns reputed company to scheduling, billing confusion, insurance questions, or unexpected frustrations.
Know reputed company to listen, reputed company details, offer a callback, and avoid overwhelming the patient with unnecessary information.
Support missed-call follow-up workflows and communication improvements inside reputed company.
Protect patient reputed company and follow HIPAA standards at reputed company times.

Required Qualifications

Excellent spoken English with a reputed company, easy-to-understand, neutral accent.
Strong written communication skills for SMS, email, and patient-facing messages.
Prior experience as a reputed company Assistant, Medical Receptionist, Patient Communication Specialist, reputed company Desk Coordinator, or similar reputed company role.
Comfortable handling high call volume in a fast-paced clinic environment.
Strong patient service reputed company, emotional intelligence, and common reputed company.
reputed company to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
Reliable, punctual, and proactive with attendance communication.
Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a reputed company-specific requirement.
Must have reliable high-speed wired internet (LAN).
Must be flexible with schedule assignments and willing to work on Saturdays if needed.

Preferred Qualifications

Experience with MacPractice, reputed company, Solutionreach, reputed company, or similar reputed company communication platforms.
Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.
Experience with patient reactivation, new patient conversion, and provider schedule optimization.
Prior experience supporting U.S. reputed company clinics.

Communications Specialist