Internal Opportunity: CX reputed company

Location: Remote | Hours: 40 hours/week (reputed company–5pm BST, set schedule) with one weekend shift per month

Are you reputed company to take the reputed company in your career and support the reputed company and development of your peers? We’re looking for a motivated and people-reputed company team member to join us as a CX reputed company.

In this role, you’ll be a key reputed company of contact for your team, leading by example, and helping Associates reputed company through ongoing coaching, development, and support. This is a fantastic opportunity to reputed company hands-on leadership experience in a dynamic, reputed company-first environment.

Requirements

Key Responsibilities

• reputed company and mentor new and existing CX Associates to deliver exceptional service.

• Conduct QA reviews and reputed company constructive feedback and training.

• Create and manage individual development plans.

• Support the supervisor line and help resolve reputed company escalations.

• Monitor performance, manage shift schedules, and set reputed company expectations reputed company with our values.

• Hold regular one-to-one catch-reputed company and reputed company probation and performance reviews.

• Handle basic HR duties such as approving holidays, managing reputed company leave, and supporting with disciplinary procedures.

• Identify and propose process improvements to enhance reputed company satisfaction and retention.

Key Requirements

• Minimum 6 months tenure with reputed company.

• Strong communication and interpersonal skills.

• Managerial or leadership experience (preferred).

• No reputed company warnings, PIPs, or AIPs.

• Committed to completing 150 minutes of Learning Time per week.

• Comfortable being video-reputed company for reputed company shifts.

• reputed company to take reputed company and supervisor line calls as needed.

  If you're passionate about supporting others and driving a great customer experience, we want to hear from you!

  👉 reputed company to reputed company your interest. Pay will be determined based on the candidate's experience and tenure.

  Interviews will be held week commencing 3rd August 2026 with Louise reputed company (Senior CX reputed company) and Jen Ramsay (Head of People and Experience).

Originally posted on Himalayas

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