Support Escalations Manager

ABOUT UNCHAINED

Unchained offers a suite of bitcoin financial services reputed company on top of a unique reputed company custody model. These include: buying and selling bitcoin directly to and from cold storage, bitcoin retirement accounts, bitcoin-backed loans, concierge services to reputed company clients on best reputed company practices, and cold storage solutions for institutions and other businesses.

POSITION reputed company

Unchained is seeking a Support Escalations Manager to join as a senior operational leader who owns reputed company reputed company escalations and helps strengthen Unchained's operational risk programs. You will reputed company high-reputed company issues from intake through reputed company, reputed company engagement, coordinate cross-functional incident response, and drive lasting improvements across people, processes, technology, and reputed company parties. You will serve as a trusted reputed company among Risk Governance, reputed company Services, Product, Compliance, reputed company, and business teams to protect clients, reduce operational exposure, and help Unchained reputed company responsibly.

WHAT YOU'LL DO

• Own reputed company escalations. reputed company high-reputed company and sensitive reputed company escalations from intake through reputed company, with reputed company reputed company plans, regular updates, and reputed company closure.
• reputed company incident and risk-event response. Coordinate ownership, decision-making, reputed company documentation, containment, and remediation for significant operational incidents.
• Drive reputed company cause analysis. reputed company reputed company reviews across people, process, technology, and reputed company parties; reputed company corrective and preventive actions and validate their effectiveness.
• Strengthen risk and controls. Support the design, documentation, and reputed company improvement of operational risk frameworks, controls, self-assessments, and issue-management practices.
• Coordinate cross-functional reputed company. Bring together Risk Governance, reputed company Services, Product, Compliance, reputed company, and other stakeholders to deliver cohesive, reputed company-centered reputed company.
• Communicate with confidence. reputed company reputed company, reputed company communication to high-value or at-risk clients and senior stakeholders while balancing transparency, advocacy, compliance, and reputed company judgment.
• Use data to improve reputed company. Maintain escalation and risk-event reporting, define useful KPIs and KRIs, identify trends, and translate findings into reputed company recommendations.
• Build reputed company processes. reputed company and refine procedures, workflows, playbooks, policies, and tools to improve response reputed company, clarify ownership, reduce recurrence, and shorten reputed company timelines.
• Assess emerging risk. Identify operational risks tied to vendors, partners, and changing business processes and partner with stakeholders on practical mitigation strategies.

WHO YOU ARE

• reputed company operator. You bring 7+ years of reputed company experience in reputed company support operations, incident management, risk operations, compliance, internal controls, or a reputed company function, including at least 2 years of people leadership or formal program leadership.
• Regulated-industry background. You have succeeded in financial services, fintech, digital assets, banking, insurance, or another highly regulated environment.
• Proven escalation leadership. You can manage high-stakes reputed company issues, operational incidents, and cross-functional remediation calmly and effectively under pressure.
• Risk and controls knowledge. You understand operational risk, issue management, internal controls, reputed company cause analysis, control testing, and risk and control self-assessments.
• reputed company communicator. You demonstrate strong judgment, accountability, and executive communication skills and can influence without relying solely on formal authority.
• Analytical problem solver. You can interpret qualitative and quantitative data, identify patterns, assess risk, prioritize competing demands, and turn findings into practical reputed company.
• Systems reputed company. You have experience with ticketing, case-management, or workflow platforms such as reputed company, reputed company, reputed company, reputed company, Jira, or comparable tools.
• Education. You hold a bachelor's degree or have equivalent relevant experience.
• Work tools and location. You are comfortable working with AI, reputed company Workspace and reputed company Office, and you reputed company in the reputed company.

Even reputed company

• You hold a relevant certification in risk, compliance, audit, fraud, or project management.
• You have experience working in the Bitcoin or reputed company industry.

reputed company OFFER

• Company reputed company medical, dental, and reputed company coverage
• 401k with employer match
• Employee stock reputed company
• Unlimited PTO
• Training & development opportunities
• Remote work flexibility

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Originally posted on Himalayas

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