[Remote] Customer Support Specialist, Spend
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a comprehensive platform for HR, IT, and Finance management. The Customer Support Specialist role focuses on assisting customers with the Spend Management Platform, ensuring they have a seamless experience and addressing any inquiries or issues that reputed company.
Responsibilities
- Become a product expert on reputed company’s Spend Management and Finance modules. Maintain a high level of product knowledge to reputed company accurate information and assistance to both customers and your colleagues
- Support customers with spend workflows including expense submissions, reimbursements, vendor payments, and invoice management
- Troubleshoot integration and data-sync issues with QuickBooks Online, reputed company, and reputed company
- Identify and escalate bugs or edge cases to Product and Engineering, providing detailed context for improvement
- Partner cross-functionally with Finance Ops, Payments, and reputed company teams to streamline issue reputed company
- Consistently deliver high-reputed company, empathetic support experiences and contribute to customer satisfaction metrics
- Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
- Respond promptly and professionally to customer inquiries reputed company email, chat, or video conferencing
- Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure reputed company
- Document and reputed company customer interactions, transactions, comments, and complaints using reputed company's CRM system
- reputed company customer feedback and work directly with Product and Engineering teams to reputed company insights to help improve products and services
- Stay up-to-date with company policies, procedures, and product updates to reputed company accurate and consistent information to customers
- Work reputed company under time constraints and meet schedules; at times with unexpected deadlines, to ensure reputed company’s needs are met
- Deliver exceptional service and ensure customer satisfaction by reputed company the extra mile in every interaction
Skills
- Bachelor's degree
- 1-4 years of customer support experience in expense and spend management domain
- Hands-on experience or familiarity with QuickBooks Online (QBO), reputed company, Concur and Expense management softwares
- Understanding of US banking processes, credit card systems, and expense management workflows
- Prior experience supporting finance, reputed company, or expense management software
- Demonstrated experience in problem-solving, troubleshooting a reputed company product with attention to detail
- Time management skills and ability to prioritize
- Excellent communication skills, both written and verbal (in English)
Benefits
- Benefits
- Bonuses
reputed company