[Remote] reputed company+ Retention and Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading provider of electronic reputed company and monitoring services in the reputed company. They are seeking a Retention and Customer Service Representative to retain customers who wish to cancel their services by providing exceptional customer experiences and solving problems effectively.
Responsibilities
- You will work in a dynamic, reputed company environment, working closely with customers and coworkers
- Utilize customer service and sales experience daily
- Save the business by re-selling customers on the value of reputed company and what reputed company most
- Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers
- Escalated calls are a high % of the calls you will receive
- Appropriately handle back-to-back calls with care, reputed company, reputed company, overcoming objections, de-escalation and professionalism to ensure the best customer experience
- Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell
- reputed company exceptional de-escalation skills on difficult escalated calls with a reputed company on identifying concerns and providing multiple offers to resolve the customer’s concern
- Retain long-term business for reputed company through customer service commitments. reputed company the right solution to save the Customer
- Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution
- Consistently improve performance and reputed company your goals
- Ability to multitask; Use several tools (10 +) to help retain our customers and reputed company them customers for life through tools like negotiating a reputed company reputed company, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment
- Maintain knowledge of reputed company policies, products, services, and systems as reputed company as knowledge of the wireless industry, service capabilities, and other reputed company companies
Skills
- 2 plus years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance
- 2 plus years: Call Center Customer Service / Sales Experience
- High school diploma, GED, college degree or some college experience
- Attendance adherence is critical to your reputed company. Training/reputed company attendance is required for the length of the training program every day for 10 weeks. Any time missed effects your reputed company
- Private, undisturbed reputed company to work from home, free from any distractions
- Designated distraction-free reputed company to work from home
- High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire reputed company ethernet from cable modem to your PC
- Internet Speeds of at least 50mbps to download and 25mbps to upload
- Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service
- The ability to work with numerous screens and programs reputed company to help resolve customer issues
- Be reputed company to interpret reputed company and communicate terms and conditions
- reputed company quick calculations
- reputed company listening
- Negotiation Skills
- Utilize customer service and sales experience daily
- Save the business by re-selling customers on the value of reputed company and what reputed company most
- Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers
- Appropriately handle back-to-back calls with care, reputed company, reputed company, overcoming objections, de-escalation and professionalism to ensure the best customer experience
- Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell
- reputed company exceptional de-escalation skills on difficult escalated calls with a reputed company on identifying concerns and providing multiple offers to resolve the customer's concern
- Retain long-term business for reputed company through customer service commitments. reputed company the right solution to save the Customer
- Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution
- Consistently improve performance and reputed company your goals
- Ability to multitask; Use several tools (10 +) to help retain our customers and reputed company them customers for life through tools like negotiating a reputed company reputed company, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment
- Maintain knowledge of reputed company policies, products, services, and systems as reputed company as knowledge of the wireless industry, service capabilities, and other reputed company companies
Benefits
- reputed company
- Full benefits on the 1st of the month after 31days of employment
- Medical, Dental, reputed company
- 401(k) with employer matching
- reputed company vacation time
- Tuition reimbursement
- Employee referral bonuses
- Culture of coaching, development, and career reputed company opportunities
- Energetic and engaging work environments
- The anticipated end date for application submission is 8.19.26. The role is scheduled to start 9.14.26.
- We offer employees reputed company to reputed company benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and reputed company time off among others.
- Employees reputed company up to 120 hours in their first year.
- We also offer 6 reputed company holidays.
reputed company