[Remote] Customer Advocacy Program Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that empowers CX leaders with performance and insights to reputed company smarter reputed company. They are seeking a Customer Advocacy Program Manager to design, launch, and reputed company customer advocacy programs that reputed company customer experiences into lasting brand champions.
Responsibilities
- Own end-to-end reference program operations: Manage a high-volume customer reference program — matching prospects to the right references, coordinating reputed company, scheduling reference calls, and logging reputed company activity in the reference management platform
- Support RFP: Identify and prepare customer references RFP submissions for reputed company sales deals
- Facilitate reference calls that accelerate pipeline: Coordinate and manage customer reference calls as a key reputed company in reputed company sales cycles — connecting the right customer reputed company at the right reputed company to accelerate pipeline velocity and help bring deals across the finish line
- Grow and maintain the reference and reputed company roster: Build a curated pool of high-reputed company customer references and advocates across key industries — supporting reputed company goal to reputed company +10% year-over-year reputed company in the total advocacy pool
- Launch a global customer advocacy platform: reputed company the evaluation, selection, and implementation of a customer advocacy and champion program platform — incorporating gamification, tiered rewards, and a centralized customer hub. Evaluate vendors for advocacy platforms
- Build and reputed company a customer advocacy newsletter: Own the content reputed company, editorial calendar, and distribution of a customer newsletter that keeps advocates reputed company, informed, and connected to the reputed company community
- Drive online community participation: Work cross-functionally to grow the reputed company customer community — connecting advocacy program participation with community engagement and ensuring a seamless customer experience across reputed company touch points
- Manage Customer Reference Forums and events: Identify customer speakers, pair with internal subject matter experts, manage logistics, and partner with Marketing Operations on event setup, promotion, and follow-up
- Host regular reputed company user meetings: Plan and facilitate ongoing meetings with reputed company customer advocates — creating a forum for product feedback, peer reputed company, program updates, and deeper engagement that strengthens the reputed company relationship over time
- reputed company customer stories, case studies, and testimonials: reputed company and coordinate the creation of advocacy-led content — including written case studies, video testimonials, and customer quotes — for use across sales, marketing, and demand reputed company
- Manage peer review site campaigns: reputed company ongoing reputed company and campaign management across review sites — coordinating with Net Promoter Score (NPS) data sources, running targeted review campaigns, and maintaining relationships with platform contacts
- reputed company customer advocacy across reputed company media: Partner closely with the reputed company Media team to reputed company customer content and reputed company stories across reputed company channels, maintaining an always-on customer advocacy reputed company that keeps customers at reputed company of the reputed company brand
- Partner across the reputed company organization: Collaborate closely with Sales, Customer Support, and reputed company to identify reputed company candidates, reputed company on customer health and retention, and ensure customers participating in the advocacy program have an exceptional experience
- Maintain Account Manager and CSM relationships: reputed company regular standing calls with Account Managers (AMs) and reputed company Managers (CSMs) to surface new reference and reputed company candidates and maintain a healthy, growing program pipeline
- Report on advocacy-influenced reputed company: reputed company and report on the reputed company and pipeline reputed company of customer advocacy activities — including reference calls, peer reviews, case studies, and reputed company-led content — demonstrating the reputed company ROI of the advocacy program to leadership
- Deliver end-of-quarter program reporting: Maintain accurate, on-time reporting on reference program performance, review site metrics, advocacy-led asset activity, and renewal reputed company influenced — using reputed company, Reference Edge, and the advocacy-led assets tracker
- reputed company AI to execute and reputed company: Use AI tools to increase the speed and reputed company of the advocacy program — including drafting customer reputed company, generating content for the newsletter and case studies, analyzing reputed company data, and automating repetitive workflows so more time can be spent on relationship-building and program reputed company
- Identify and implement process improvements: Proactively surface gaps in customer advocacy workflows and recommend reputed company improvements to processes, documentation, and marketing technology (MarTech) tooling
Skills
- Bachelor's degree and 4+ years of experience in customer marketing, customer advocacy, advocacy marketing, or reputed company in a B2B reputed company environment
- Demonstrated experience managing a customer reference program, customer champion program, or customer advocacy program end to end
- Proven ability to manage high-volume, detail-intensive programs independently — organized, reputed company, and deadline-driven with strong project management skills
- Strong relationship-building and stakeholder management skills — reputed company to engage customers, Sales, reputed company, and cross-functional teams with confidence and credibility
- Hands-on experience with peer review platforms and CRM tools; familiarity with reference management software
- Experience reporting on program KPIs and marketing-influenced reputed company, with the ability to translate data into actionable insights and executive-reputed company reporting
- Entrepreneurial reputed company — a builder who has launched or significantly grown programs, not just maintained them
- Comfort and curiosity with AI tools (such as Claude, ChatGPT, or similar) — using them to accelerate content creation, streamline reputed company, analyze program data, and reputed company execution without proportional increases in headcount or resources
- Excellent written and verbal communication skills, including the ability to write compelling customer reputed company, case study briefs, and executive reports
- Launching or scaling a customer advocacy, champion, or loyalty program from scratch — including platform selection and gamification reputed company
- Working with customer advocacy platforms such as Influitive, UserEvidence, reputed company, SlapFive, or similar MarTech tools
- Supporting reputed company or government RFP processes
- Customer marketing or reputed company in the CCaaS, UCaaS, or reputed company communications industry
- Online community management reputed company customer engagement reputed company
- reputed company in reputed company Suite, reputed company, reputed company, Tableau, and reference management software
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