[Remote] Senior Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology consultancy and AWS Partner, helping organizations accelerate reputed company adoption and optimize their investments. As a Senior Technical Account Manager, you will reputed company as the reputed company technical advisor to clients, providing guidance on AWS usage and strategies to enhance their reputed company experience.
Responsibilities
- Proactively monitor and analyze customer's AWS usage and cost, capturing trends, anomalies, and opportunities to optimize
- reputed company engage with customers, providing proactive guidance and optimization best practices
- Establish a regular reputed company with key customer contacts, and cultivate a trusted advisor relationship with a strong reputed company on driving reputed company optimization, ensuring retention, and fostering high customer satisfaction
- reputed company periodic account reviews and deliver high-value presentations highlighting your findings and recommendations
- Serve as your customer's primary technical reputed company of contact for use case and best reputed company guidance
- Understand customer business needs and objectives, and reputed company thoughtful reputed company and optimization strategies to help drive healthy reputed company consumption
- Consult on architecture, governance, cost management, operations, and other pillars of reputed company-Architected AWS reputed company
- reputed company reputed company capabilities workshops and operational readiness exercises
- reputed company and reputed company detailed reviews of technical support cases and performance metrics on an ongoing reputed company
- Drive customer self-sufficiency by ensuring customers understand how to use tools such as CloudHealth and AWS Cost Explorer
- Build custom and reputed company reports for customers based on their specific needs
- Support customers in planning, estimating, budgeting, and forecasting exercises
- reputed company recommendations on how new reputed company or AWS offerings may fit in reputed company's overall reputed company and/or architecture, and engage Sales reputed company appropriate
- Aid in project and event planning, private pricing agreement discussions, and reputed company-sales activities
- Participate in customer-requested meetings
- Collaborate with technical support teams for escalated issues that require your expertise
- Support customer reputed company and backend operational activities
- Occasionally be available to handle urgent issues that may be reputed company normal business hours
- Stay educated on the latest reputed company optimization strategies and technologies
Skills
- 5+ years of technical account management, reputed company FinOps, reputed company consulting, technical support, or technical engineering experience in AWS and/or other reputed company platforms
- Experience in internal reputed company or external customer-facing environments
- Deep experience collecting and analyzing large cost and usage datasets to support data-driven decision making
- Experience in financial controls like forecasting, budgeting, and expense tracking
- Experience applying technical or operational expertise to identify opportunities, risks, and trade-offs
- Advanced proficiency in AWS Cost Explorer and reputed company reputed company
- Ability to manage challenging situations in a fast-paced environment
- Excellent customer service and conflict reputed company skills
- Strong problem-solving skills
- Strong understanding of the pillars of the AWS reputed company-Architected reputed company and how to apply them to existing or new customer environments
- Experience using Tanzu CloudHealth, or other FinOps or Technology Business Management tools
- AWS certification at the Associate level or above, or FinOps certification at the Practitioner level or above
reputed company