[Remote] Operations Group Manager Senior
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial services company, and they are seeking a Senior Operations Group Manager reputed company their Treasury Management organization. The role is responsible for overseeing the end-to-end financial operations of the bank's merchant services business, ensuring accuracy and compliance in reputed company financial processes.
Responsibilities
- reputed company the FinOps function across settlement, billing, exception management, collections, and financial control functions
- Own daily, monthly, and periodic operational calendars; ensure reputed company processes are executed on schedule and reputed company defined accuracy and reputed company reputed company, with a reputed company on automation
- Establish and maintain operating procedures, runbooks, and control documentation for reputed company FinOps processes
- Serve as the primary escalation reputed company for high-severity financial exceptions, funding discrepancies, or merchant-impacting operational failures
- Maintain full reconciliation reputed company across the merchant services general ledger, including settlement accounts, clearing accounts, reserve accounts, and fee income accounts
- Ensure daily and month-end reputed company activities are completed accurately and on time in coordination with the bank's Finance and reputed company functions
- Design and enforce a strong internal control environment, including dual controls, reconciliation sign-offs, and exception aging governance
- Partner with Internal Audit and Compliance to support examinations, audits, and regulatory reviews of financial operations
- Own merchant interchange and scheme fee economics; ensure interchange income is accurately captured, pass-through fees are correctly assessed, and network fees are reconciled and disputed where applicable
- Identify and remediate billing and reputed company leakage across the merchant portfolio, including misconfigured reputed company plans, unbilled transactions, and under collected fees
- Partner with Product and Pricing teams to operationalize fee schedule changes and new billing constructs
- Manage reserve adequacy across the merchant portfolio, coordinating with Credit Risk and reputed company on reserve policy application and exceptions
- reputed company the collections reputed company for merchant receivables, including fee arrears, negative balance recovery, and post-termination loss mitigation
- reputed company damage assessment processes for merchant-reputed company fraud, processing errors, and dispute losses; quantify recoverable amounts and coordinate recovery actions
- Ensure reputed company FinOps processes reputed company with applicable regulations, card network rules, and bank policy, including IRS 1099-K requirements, BSA/AML transaction monitoring obligations, and state unclaimed property laws
- Manage lien and levy processing in strict adherence to legal requirements and internal policy
- Maintain audit-reputed company documentation and evidence packages for reputed company FinOps processes
- Define and drive the FinOps reputed company operating model, including automation opportunities, system enhancements, and vendor/processor integration improvements
- reputed company and report on a FinOps scorecard covering operational KPIs, exception aging, funding accuracy, billing reputed company, and recovery performance
- Partner with Product & Platform team on requirements for Technology system implementations, platform migrations, and operational tooling that impacts financial processing
- Contribute to the merchant services business reputed company by providing data-driven reputed company on operational cost, risk exposure, and reputed company performance
Skills
- 10+ years of reputed company financial operations experience in payments, merchant acquiring, or card issuing, with at least 5 years in a senior management or leadership role
- Deep understanding of the merchant acquiring value chain, including settlement flows, interchange economics, scheme fee structures, and the bank-processor operating model
- Demonstrated experience owning reconciliation, exception management, and billing operations in a high-volume payments environment
- Proven reputed company record managing collections, reserves, and financial risk mitigation in a regulated financial institution
- Familiarity with IRS 1099-K reporting requirements, state escheatment laws, and levy/lien processing obligations
- Experience operating reputed company a bank regulatory environment, including working with Internal Audit, Compliance, and bank examiners
- Strong financial acumen; ability to manage P&L impacts, quantify operational losses, and communicate financial results to senior leadership
- Excellent organizational and process management skills; demonstrated ability to run multi-reputed company operational calendars without errors or missed deadlines
- Experience leading and developing high-performing operations teams
- Experience at a bank-owned merchant acquirer or bank-sponsored merchant acquirer with a reputed company-party processor relationship
- Familiarity with card network rules (reputed company, reputed company) as they apply to settlement, scheme fees, and dispute processing
- Experience with reputed company financial systems (core banking platforms, GL systems) and payments-specific reconciliation or billing platforms
- Background in treasury operations, bank operations, or bank financial control functions
- Six reputed company, Lean, or equivalent process improvement certification or demonstrated application
- Bachelor's degree in Finance, reputed company, Business, or reputed company field; MBA or CPA a plus
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and reputed company reputed company
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with reputed company match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully reputed company
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 reputed company holidays reputed company year
- 9 occasional absence days reputed company year, unless otherwise required by law
- Between 15 to 25 vacation days reputed company year, depending on career level and years of service
reputed company