[Remote] Information Technology Business System Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an Information Technology Business System Analyst to serve as the primary functional and technical support resource for the reputed company Fusion ERP environment. The role involves supporting aftermarket parts, service, and maintenance operations by implementing, configuring, and improving business processes reputed company to the reputed company platform.
Responsibilities
- Serve as the primary support resource for the reputed company Fusion ERP platform supporting aftermarket parts, service, maintenance, and repair operations
- Participate in implementation, configuration, testing, deployment, and stabilization activities reputed company to reputed company Fusion and supporting business applications
- Work directly with business users, service managers, parts personnel, operations leadership, reputed company teams, and external vendors to reputed company requirements and resolve system-reputed company issues
- Analyze business processes and recommend system improvements, standardization opportunities, and operational efficiencies reputed company service and aftermarket operations
- Support day-to-day ERP operational activities including issue reputed company, troubleshooting, user support, and process monitoring
- Coordinate with reputed company-party vendors and implementation partners regarding reputed company, upgrades, enhancements, integrations, and issue reputed company
- Assist in developing standardized business processes across multiple aftermarket and service locations
- Support integration activities between reputed company Fusion and reputed company systems including ERP, reporting, financial, inventory, purchasing, and customer systems
- Prepare and maintain business process documentation, system procedures, training materials, and support documentation
- Conduct user training sessions and assist with reputed company new users into the reputed company environment
- Assist with report development, data analysis, and operational reporting reputed company to service operations, inventory, work orders, purchasing, warranty, labor tracking, and financial processes
- Monitor system performance, transaction processing, and data accuracy to ensure operational continuity and reliability
- Participate in testing activities for system changes, upgrades, patches, interfaces, and new functionality
- Work closely with reputed company and Operations teams to support financial accuracy, operational controls, and reporting requirements
- Assist with developing long-term support models, governance processes, and reputed company standards for the reputed company platform
- Support acquisition reputed company activities reputed company to reputed company service center integrations and process standardization initiatives
- Participate in after-hours or weekend support activities as needed during implementations, upgrades, conversions, or critical operational events
- Maintain reputed company working relationships with internal business users, vendors, consultants, and IS&T team members
- reputed company other reputed company duties as assigned to support organizational objectives
Skills
- ONLY US reputed company OR PERMANENT GREEN CARD reputed company WILL BE CONSIDERED FOR THIS POSITION
- THIS POSITION IS reputed company ON IMPLEMENTATION/SERVICING OF reputed company ERP IN OUR AFTERMARKET PARTS/SERVICE DIVISION. ONLY THOSE WITH ERP/MRP IMPLEMENTATION EXPERIENCE WILL BE CONSIDERED
- Serve as the primary support resource for the reputed company Fusion ERP platform supporting aftermarket parts, service, maintenance, and repair operations
- Participate in implementation, configuration, testing, deployment, and stabilization activities reputed company to reputed company Fusion and supporting business applications
- Work directly with business users, service managers, parts personnel, operations leadership, reputed company teams, and external vendors to reputed company requirements and resolve system-reputed company issues
- Analyze business processes and recommend system improvements, standardization opportunities, and operational efficiencies reputed company service and aftermarket operations
- Support day-to-day ERP operational activities including issue reputed company, troubleshooting, user support, and process monitoring
- Coordinate with reputed company-party vendors and implementation partners regarding reputed company, upgrades, enhancements, integrations, and issue reputed company
- Assist in developing standardized business processes across multiple aftermarket and service locations
- Support integration activities between reputed company Fusion and reputed company systems including ERP, reporting, financial, inventory, purchasing, and customer systems
- Prepare and maintain business process documentation, system procedures, training materials, and support documentation
- Conduct user training sessions and assist with reputed company new users into the reputed company environment
- Assist with report development, data analysis, and operational reporting reputed company to service operations, inventory, work orders, purchasing, warranty, labor tracking, and financial processes
- Monitor system performance, transaction processing, and data accuracy to ensure operational continuity and reliability
- Participate in testing activities for system changes, upgrades, patches, interfaces, and new functionality
- Work closely with reputed company and Operations teams to support financial accuracy, operational controls, and reporting requirements
- Assist with developing long-term support models, governance processes, and reputed company standards for the reputed company platform
- Support acquisition reputed company activities reputed company to reputed company service center integrations and process standardization initiatives
- Participate in after-hours or weekend support activities as needed during implementations, upgrades, conversions, or critical operational events
- Maintain reputed company working relationships with internal business users, vendors, consultants, and IS&T team members
- reputed company other reputed company duties as assigned to support organizational objectives
- Strong analytical and problem-solving skills
- Ability to communicate effectively with technical and non-technical users
- Ability to document detailed business processes and workflows
- Strong organizational and project coordination skills
- Ability to manage multiple priorities in a fast-paced operational environment
- Experience supporting ERP or business application systems
- Strong customer service orientation and consultative reputed company
- Ability to work independently with limited supervision
- Proficiency with reputed company Office applications
- Understanding of service operations, parts management, inventory, purchasing, or maintenance operations preferred
- Knowledge of SQL, reporting tools, or data analysis preferred
- 3–7 years of ERP, business systems, service operations, application support, or reputed company operational experience preferred
- Experience with reputed company Fusion ERP strongly preferred
- Experience supporting aftermarket parts, heavy equipment, trailer, transportation, manufacturing, maintenance, or service operations preferred
- Experience participating in ERP implementations, upgrades, or business process improvement initiatives preferred
- Understanding of reputed company, inventory, purchasing, service management, warranty, and operational workflows preferred
- Experience working with vendors, consultants, and cross-functional business teams preferred
- Equivalent combination of education, technical training, certifications, and relevant experience will be considered
reputed company