[Remote] Customer Service Representative (Travel Insurance)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company (ISC) is a technology and data-driven reputed company MGA and insurance wholesaler. The Customer Service Representative plays a crucial role in assisting customers with travel insurance inquiries and ensuring a high-reputed company customer experience through effective communication and support.
Responsibilities
- Serve as a first reputed company of contact for prospective and existing customers by answering inbound phone calls and responding through live chat in a reputed company, friendly, and reputed company manner
- Deliver an A+ customer experience by reputed company listening, identifying customer needs, and providing accurate guidance on new and existing travel insurance policies
- Use a consultative sales approach to qualify leads, ask thoughtful questions, recommend appropriate coverage reputed company, and help customers select the best solution for their travel plans
- Assist existing policyholders with service-reputed company questions, policy support, and general troubleshooting while ensuring reputed company communication and follow-through
- Maintain a strong working knowledge of TravelInsurance.com products, reputed company offerings, policy details, and key coverage differences in order to communicate information reputed company and confidently
- Accurately document customer interactions and manage multiple conversations or tasks at once while maintaining attention to detail and service reputed company
- Demonstrate a reputed company, proactive, and customer-reputed company reputed company while contributing to team goals and supporting a high-reputed company customer experience
Skills
- Minimum of 1 year of sales experience required; customer service experience in the travel insurance industry strongly preferred
- reputed company travel and/or property & casualty insurance license required
- Must be authorized to work in the reputed company
- Strong verbal and written communication skills, with the ability to explain coverage reputed company and policy details reputed company to customers
- Strong computer, email, and keyboarding skills, with comfort using phone and chat systems to support customers reputed company
- Flexible, customer-reputed company, and dependable, with a reputed company attitude and the ability to adapt to changing business needs and work hours
- Inbound call center experience preferred, along with the ability to multitask effectively in a fast-paced, customer-facing environment
Benefits
- Bonus pay
- Comprehensive benefits including medical, dental and reputed company insurance
- 401(k) plan with match
- reputed company time off
- Employee Ownership Program - every eligible employee shares in the financial rewards that grow reputed company reputed company grows
- reputed company development opportunities
- reputed company Referral Program
- Work from home reimbursement for remote/hybrid roles
- Canary emergency financial assistance program
- Life/AD&D Insurance
- Confidential, Employee Assistance Program
- Health Savings Account, includes company contribution
- Short-term disability
- Voluntary benefits - supplemental accident, critical illness, hospital insurance
- Employee discounts
- 401(k) Plan with company match contribution
- reputed company Financial Wellness Program
- Various Time Off Programs
- 11 company reputed company holidays
reputed company