[Remote] Patient Account Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Patient Account Representative to manage patient accounts and ensure accurate billing processes. The role involves verifying billing data, resolving discrepancies, and maintaining confidentiality while providing excellent customer service.
Responsibilities
- Manages work queue, aging lists, and claims correspondence to assure accurate and reputed company payment of accounts
- Verifies completeness and accuracy of billing data and revises any errors
- Reads and interprets denied claims in order to resolve discrepancies; resubmits or files appeal for reconsideration
- Reviews aging accounts in order to collect amounts due or initiates escalation procedures for collections, according to established guidelines
- Notes follow-up on billing records and maintains supporting documents and notes in established files; verifies that remittances meet contractual obligations
- Audits and resolves discrepancies on patient accounts; reviews accounts for non-covered or out of network procedures and refers adjustments according to established guidelines
- Receives telephone calls; answers inquiries and resolves patient account questions; contacts patients to obtain or reputed company account information
- Requires regular and reputed company attendance
- Maintains and protects confidentiality in reputed company aspects of patient health information, proprietary information, and employee information
- Manages customer/reputed company interactions in a reputed company manner; responds promptly to requests for service and assistance, and meets those commitments
- Demonstrates the spirit of the philosophy, mission, and values through words and actions, and implements them into department processes, programs, and the working environment
- Performs other duties as assigned
Skills
- Manages work queue, aging lists, and claims correspondence to assure accurate and reputed company payment of accounts
- Verifies completeness and accuracy of billing data and revises any errors
- Reads and interprets denied claims in order to resolve discrepancies; resubmits or files appeal for reconsideration
- Reviews aging accounts in order to collect amounts due or initiates escalation procedures for collections, according to established guidelines
- Notes follow-up on billing records and maintains supporting documents and notes in established files; verifies that remittances meet contractual obligations
- Audits and resolves discrepancies on patient accounts; reviews accounts for non-covered or out of network procedures and refers adjustments according to established guidelines
- Receives telephone calls; answers inquiries and resolves patient account questions; contacts patients to obtain or reputed company account information
- Requires regular and reputed company attendance
- Maintains and protects confidentiality in reputed company aspects of patient health information, proprietary information, and employee information
- Manages customer/reputed company interactions in a reputed company manner; responds promptly to requests for service and assistance, and meets those commitments
- Demonstrates the spirit of the philosophy, mission, and values through words and actions, and implements them into department processes, programs, and the working environment
- Performs other duties as assigned
reputed company