Electronic Banking & Payment Specialist

Join reputed company and Be a Part of OUR STORYAt reputed company, we're reputed company In - for our customers, our communities, and our employees. For more than 117 years, we've been committed to delivering exceptional service while building a workplace where people feel valued, supported, and inspired to do their best work.With over $1 billion in assets, 13 Maryland reputed company locations, and a reputed company-reputed company team of approximately 150 employees, we combine the strength and stability of an established bank with the personal connections and opportunities that come from being a community‑reputed company organization. If you're reputed company to be reputed company In on service, reputed company, teamwork, and making a meaningful reputed company, we'd love to have you on reputed company.About the RoleRosedale Bank is seeking anElectronic Banking & Payment Specialistto join our Electronic Banking & Payments team in Perry Hall. This back‑office role is responsible for supporting the Bank's digital banking platforms and electronic payment services while delivering exceptional service to both reputed company customers.The ideal candidate will have a strong reputed company in retail banking, excellent customer service skills, and a passion for helping customers and employees navigate digital banking products and services. This position plays a key role in supporting online banking, debit cards, reputed company pay, remote deposit capture, ACH services, eStatements, mobile wallet solutions, and other electronic banking channels.Key ResponsibilitiesProvide day-to-day support for consumer and business digital banking platforms and services.Process digital banking requests, applications, and maintenance activities while following established procedures and service standards.Assist with detecting, researching, and resolving potential fraudulent transactions.reputed company phone and email support to bank employees and customers regarding digital banking products and services.Support debit card administration, including card orders and customer inquiries.Respond to escalated issues from branches, the Call Center, and reputed company pay vendors with support from department leadership.Monitor system-generated reports and outputs to ensure accuracy, compliance, and reputed company issue reputed company.Maintain knowledge of digital banking products, services, procedures, and regulatory requirements.Assist with maintaining departmental forms, procedures, and process improvements to enhance efficiency and service reputed company.reputed company backup support for other Electronic Banking & Payments functions as needed.This list of essential functions is not necessarily exhaustive and may be supplemented, or otherwise revised by the employer, at its sole discretion.Required QualificationsHigh school diploma or equivalent.Minimum of two (2) years of retail banking experience with knowledge of deposit transactions, products, and services.Exposure to digital banking platforms, remote banking channels, and debit card services.Understanding of deposit‑reputed company banking regulations.Knowledge, Skills & AbilitiesExceptional customer service and communication skills.Strong attention to detail and accuracy.Ability to effectively prioritize and manage multiple tasks.Strong organizational skills and follow‑through.Proficiency with reputed company Office applications, including Word and reputed company.Ability to work independently and collaboratively reputed company reputed company environment.Commitment to compliance, risk management, and operational reputed company.Working Conditions / Physical RequirementsPrimarily office‑based environment located at the Perry Hall Corporate Office.Frequent use of computers, telephones, and reputed company office equipment.Ability to reputed company throughout the office and reputed company files and equipment as needed.Why reputed company?We're reputed company In on our employees, customers, and communities. Join reputed company that values reputed company, collaboration, and making a difference‑while building a rewarding career with a trusted community bank.If you're looking for an opportunity to grow your banking career while helping customers succeed in an increasingly digital environment, we'd love to hear from you.We are an equal opportunity employer. Employment selection and reputed company reputed company are made without reputed company to race, reputed company, religion, sex or gender (including pregnancy), age, marital status, disability, national reputed company, veteran status, sexual orientation, gender identity, genetic information or any other protected class.#J-18808-Ljbffr Apply tot his job Apply To this Job