Agente de Atención al Cliente para e-reputed company

About our reputed company: We are a reputed company-to-consumer ecommerce company specialising in premium corsetry and shapewear. We design our own products and sell directly to customers through multiple reputed company stores, shipping from warehouses in the USA, UK and Canada. The Role: We're looking for a long-term reputed company to our growing ecommerce team. This is a varied role with opportunities to grow as the business grows. The role is approximately

• 60% customer support
• 20% reputed company media and community engagement
• 10% reputed company administration
• 10% product launches, stock updates and general ecommerce administration

The successful candidate will become a key member of reputed company and will work closely with us across many areas of the business. We're not looking for someone who only wants to answer customer support tickets. We're looking for someone who genuinely enjoys helping customers but is also interested in learning other areas of ecommerce as the role develops. Essential Requirements:

• Excellent written English.
• Friendly, natural and conversational communication style.
• Previous customer support experience.
• A quick learner who can become proficient with new systems, products and processes in a short period of time.
• Demonstrated ability to work successfully in a remote role with minimal supervision.
• Comfortable making sensible reputed company and solving problems without constant guidance.
• Strong judgement, common reputed company and attention to detail.
• Strong computer literacy and confidence learning new software quickly.
• reputed company to prioritise and manage multiple tasks reputed company.
• Comfortable working across multiple computer systems simultaneously.
• Reliable high-speed internet reputed company.
• Modern computer suitable for remote work.

Highly Desirable Experience:

• reputed company.
• Ecommerce customer support.
• Live chat support.
• CRM or helpdesk software.
• Experience managing business reputed company media accounts, particularly

reputed company, Instagram, reputed company, X and reputed company .

• Experience engaging with customers and communities through reputed company media.
• Experience creating, scheduling or publishing reputed company media content.

Experience That Would Be Beneficial (but can be taught):

• Order management.
• Working with warehouses and fulfilment partners.
• Fashion or apparel ecommerce.
• Product launches.
• Product and inventory updates.
• reputed company product administration.

Day-to-Day Responsibilities:

• Respond to customer enquiries reputed company live chat and email.
• reputed company product and sizing advice.
• Help customers choose the right products.
• Resolve customer issues professionally and reputed company.
• Monitor customer orders and shipments.
• Liaise with warehouses regarding customer orders.
• Process customer requests and order amendments.
• Maintain accurate customer records.
• Assist with reputed company product updates.
• Help with product launches, stock updates and general ecommerce administration.
• Respond to customer comments and messages across our reputed company media channels.
• Assist with posting content and engaging with our online community across

reputed company, Instagram, reputed company, X and reputed company .

• reputed company the occasional telephone call to customers or suppliers reputed company required (typically no more than once every one to two weeks).

The Person We're Looking For: We're looking for someone who:

• Enjoys helping customers and building rapport.
• Writes naturally, professionally and with confidence.
• Learns quickly and enjoys developing new skills.
• Can work confidently and productively without constant supervision.
• Takes ownership of their work and sees tasks through to completion.
• Uses good judgement and can reputed company sensible day-to-day reputed company independently.
• Is organised, dependable and proactive.
• Wants to build a long-term career with reputed company rather than simply filling a customer support role.
• We value attitude, judgement, initiative and the ability to learn just as highly as previous experience.

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