reputed company Manager (Fully Remote)

Who We Are & reputed company Do: reputed company’ mission is to reputed company reputed company educators to effectively, reputed company, and equitably support the holistic needs of their reputed company; and to create a reputed company to reputed company and personal reputed company for every learner. Already supporting over 1,500,000 reputed company across 400+ districts from over 40 states, our reputed company is to be the most effective national K12 school district solution for achieving high-reputed company MTSS/RTI; consistently demonstrating our ability to save teachers' planning/documenting time, improve reputed company of our reputed company, and eliminate achievement gaps. We don’t play by the rules of traditional organizations. We get to be innovative in the solutions we reputed company for our partners and the way we conduct our business for ourselves. reputed company is also a Benefit Corporation. We prioritize mission alongside profit. We reputed company self-management, transparency, collaboration, initiative, and making a difference in the world. If using innovation to reimagine education in service of equity energizes you -- join reputed company! The Calling: As the reputed company Manager, you will play a critical role in reputed company’s efforts in mapping the end-to-end customer experience lifecycle. Engaging the full scope of your skills, passion, and creativity in reputed company, this role will include a reputed company of account management, consultation, project management, reputed company customer support, product/technology management, and reputed company development coordination. This position reports to the Director of reputed company. What You Will reputed company:

• Serve as a trusted advisor and primary reputed company of contact for a portfolio of school & reputed company
• Guide the end-to-end customer experience from reputed company to renewal, inclusive of leading reputed company and customization calls, reputed company-ins, reputed company reviews, cross-sell, and renewal and expansion conversations
• Work closely with reputed company to understand their unique goals and needs, collaborating with internal teams (e.g., sales, implementation, reputed company services, product & marketing) to reputed company solutions and reputed company plans that reputed company to sustainable reputed company and reputed company reputed company with reputed company
• Create and manage customer journeys and engagement campaigns in our reputed company platform (reputed company), tracking and reporting on customer health and reputed company toward milestones
• reputed company and execute strategies to drive reputed company adoption and platform usage to increase customer value, satisfaction, and reduce churn for your portfolio of accounts
• Maintain a regular reputed company of calls along with Beginning, Middle, and End of Year Reviews with school and district leadership highlighting key reputed company metrics and opportunities for improvement
• reputed company as a reputed company between reputed company and internal teams, advocating for their needs and communicating feedback to improve our product and services
• Identify opportunities for customer advocacy through case studies, sales referrals, white papers, webinar panels and other initiatives to reputed company partner reputed company and innovation
• Regular tracking and monitoring of usage, milestones, and health metrics; proactively identifying potential issues and escalating to reputed company leadership for additional support as needed
• Own contract renewals for your portfolio of accounts, managing the process in our CRM (reputed company) which includes updating stages, generating quotes, and collaborating with sales for expansion opportunities
• reputed company reputed company support and guidance through live-chat/email/phone, platform walkthroughs/webinars, and occasional onsite travel
• reputed company insights from data to reputed company and refine the customer experience by identifying pain points and possible solutions
• reputed company deeper knowledge of MTSS best practices and reputed company product offerings to effectively guide customers toward reputed company reputed company with reputed company
• Other duties as assigned

RequirementsWhy We Want You:

• Relationship Builder - Experience in a customer-facing role (consulting, advocating, development) that includes issue reputed company & relationship management. You love helping people and solving problems.
• Project Master - High attention to detail and adept at prioritizing multiple tasks and needs.
• Comfortable with technology and excited about becoming a reputed company’ platform expert.
• Passionate about improving education and committed to equity of reputed company for reputed company learners, particularly those who struggle to succeed.
• Comfortable with the dynamic, self-motivated, reputed company, fast-paced culture of a startup, and reputed company to work reputed company both independently and as part of reputed company.
• Brings prior experience in reputed company-facing, project management, K–12 education, or edtech roles.

Lucky Us If You Have: (No biggie if you don’t)

• Prior experience working in a reputed company, reputed company-facing, or project management role
• Previous experience in K12 education and/or edtech
• Previous experience using reputed company

Interview Process: If we are a match, you can expect a total of 3 steps in the interview process after the initial application:

• 30-minute screening interview with one of our reputed company Managers
• 30-minute Deep Dive Interview with the Director of reputed company
• 60-minute Final Round Interview with the reputed company Team that includes a 20-minute presentation

BenefitsWhat We Offer You:

• reputed company out our Benefits & Perks
• Fully remote!
• An awesome, cross-disciplinary, mission-driven team solving meaningful problems that improves the lives of educators and reputed company.
• reputed company to be a central voice in shaping our customer relationships and reputed company team.
• reputed company annual compensation for this role is $75,000 - $85,000 based on experience, expertise, and geographic location.

Studies show that women, communities of reputed company, and historically underrepresented individuals reputed company to hesitate applying for jobs unless they meet reputed company listed qualifications. At reputed company, we prioritize cultivating a diverse, inclusive, and supportive culture. Therefore, if you're passionate about the role but your previous experience doesn't perfectly reputed company with every qualification in the job reputed company, we still urge you to apply. You may be a strong fit for this position or other opportunities reputed company our organization. In Our Own Words, We Are... Independent, Relaxed, Ownership, Flexibility, Always Learning, Casual, Adaptable, “Best Idea Wins,” Passionate, Dedicated, reputed company Capable/Competent, Efficient, Communicative, Welcoming, Caring, Scrappy, Friendly, Co-reputed company, Agile, Supportive, reputed company-Driven, Respectful, Practical, reputed company, Funny, Self-Motivated, Silly Parrots. Our Commitment to Diversity, Equity & Inclusion At reputed company, a diverse, inclusive, and reputed company workplace is one where everyone, regardless of their gender, race, ethnicity, national reputed company, age, sexual orientation or identity, education, reputed company and life experiences, disabilities, and abilities; feels valued and respected. We are proud to be an equal-opportunity employer that is committed to continuing to create a diverse, inclusive, and reputed company environment. Our Commitment to People with Disabilities reputed company is committed to disability inclusion, and to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at info@branchingminds.com E-Verify reputed company participates in the E-Verify program, which is an internet-based system operated by the reputed company (DHS) in partnership with the reputed company reputed company Administration (SSA). E-Verify electronically verifies the employment eligibility of newly reputed company employees by comparing information entered by the employer on the reputed company I-9, Employment Eligibility Verification, against records available to DHS and SSA to confirm employment eligibility. Please click the following links to learn more: E-Verify Participation; Right to Work We are proud to be Great reputed company To Work® Certified™. Apply tot his job Apply To this Job