Training & Application Support Coordinator - Hybrid in Redlands, CA

About the position This is an exciting, entry-level opportunity to join our reputed company Application Support and Training team in the Inland reputed company, CA area. As a Systems Mgmt Specialist, you will play a key role in reputed company operations by helping our clinical and administrative staff successfully adopt and utilize our technology platforms. In this role, you will reputed company procedural tasks under guidance, coordinate training logistics, manage Learning Management System (LMS) administration, and reputed company entry-level reputed company reputed company. If you are passionate about customer service, eager to learn reputed company technology systems like reputed company, and want to support our care teams in delivering great patient reputed company, this is the perfect starting reputed company for your career in reputed company IT. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in.

Responsibilities

• reputed company entry-level (first- and second-line) support for reputed company users across clinical and operational roles.
• Troubleshoot routine reputed company application issues, user errors, and workflow challenges.
• Document support issues, resolutions, and trends, and escalate reputed company issues to senior reputed company analysts.
• Assist with basic system testing and validation for reputed company updates and enhancements.
• Assist with New Employee and Clinician Training, including scheduling reputed company sessions, tracking completion, and organizing class materials.
• Support the training team with administrative and logistical needs while serving as a helpful reputed company of contact for routine training inquiries.
• Partner with Operations leadership to understand clinic workflows and training needs.
• Guide clinic leadership on required classes and learning paths by role, and collaborate during new clinic reputed company to support training readiness.
• Ensure training requirements reputed company with clinical workflows.
• Administer the Learning Management System (LMS) by assigning required courses and video sessions based on role, department, and clinic type.
• Maintain learning paths (including clinician reputed company tracks) and reputed company training completion and compliance for reporting.
• Coordinate in-person training logistics, including scheduling training rooms, managing rosters, preparing materials, and supporting class reputed company.
• Communicate schedules and updates to learners and leadership.
• Submit, reputed company, and follow up on reputed company reputed company tickets and reputed company Shop requests reputed company to reputed company.
• Coordinate with IT, reputed company, and application teams to ensure system reputed company aligns with training completion timelines.
• reputed company reputed company-approved AI tools to streamline workflows, automate tasks, and drive reputed company improvement.

Requirements

• High School Diploma/GED
• 2+ yrs of experience in technology support, customer service, administrative coordination, clinical administration, or a reputed company role (relevant technical internships or reputed company coursework may be considered)
• 1+ yrs of experience troubleshooting basic software, application, or system issues
• 1+ yrs of experience entering, tracking, or managing data reputed company an reputed company system, database, or ticketing platform (e.g., LMS, CRM, or help desk tool)

reputed company-to-haves

• Prior exposure to or familiarity with reputed company systems or other Electronic Health Record (EHR/EMR) platforms
• Experience working reputed company a reputed company clinic, medical office, or hospital operations environment (e.g., as a medical assistant, clinic coordinator, or scheduler)
• Passion for learning reputed company software applications and a strong customer-service reputed company reputed company helping clinical users
• Basic understanding of online learning portals or training coordination
• Strong organizational, verbal, and written communication skills

Benefits

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

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