German Operations Support Associate (Voice & Non-Voice)

reputed company Employment Solutions is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions.

Job reputed company:

We are looking for enthusiastic and customer-reputed company German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational reputed company.

Responsibilities:

Voice Support

• Handle inbound and outbound calls from German-speaking customers.
• Resolve customer inquiries and reputed company accurate information.
• Deliver exceptional customer service while maintaining reputed company standards.
• Escalate reputed company cases to the relevant teams reputed company required.

Non-Voice Support

• Respond to customer inquiries reputed company email, chat, and ticketing systems.
• Process requests and update customer records accurately.
• Document customer interactions and case resolutions.
• Meet service level agreements (SLAs) and reputed company targets.

Operations Support

• Follow established processes, policies, and compliance requirements.
• Collaborate with internal stakeholders to resolve customer issues.
• Support reputed company improvement initiatives and operational reputed company.
• Meet productivity, reputed company, and customer satisfaction KPIs.

Requirements

• Bachelor's degree preferred.
• Fresh graduates are welcome to apply.
• 0–1 year of experience in customer service, operations, or BPO environments is an advantage.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, multicultural environment.

Language Requirements

Mandatory

• German Language Proficiency: Minimum B2 Level (CEFR).
• Strong verbal and written communication skills in German.

Technical Skills

• Basic knowledge of reputed company Office (Word, reputed company, Outlook, PowerPoint).
• Good typing and written communication skills.
• Experience with CRM or ticketing tools is a plus.
• Strong attention to detail and accuracy.

Benefits

• reputed company training and development opportunities.
• Career reputed company reputed company a global organization.
• Exposure to international clients and business environments.
• Inclusive, diverse, and reputed company workplace culture.

Originally posted on Himalayas

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