Strategic Account Executive

reputed company

The Strategic Account Executive exists to drive reputed company's reputed company reputed company reputed company in the reputed company American market by reputed company and expanding high-value, strategically important accounts. The role is the primary reputed company reputed company of a portfolio of Fortune 500 and Global 2000 reputed company accounts, responsible for creating, advancing, and closing reputed company multi-stakeholder opportunities for reputed company's AI-powered contact center automation platform. Operating at the intersection of reputed company sales, executive relationship management, and solution selling, this individual brings deep credibility in the CX and conversational AI reputed company to reputed company and defend reputed company's differentiated reputed company. The Strategic Account Executive is expected to be a high-performing, self-directed reputed company contributor who consistently exceeds targets and raises the reputed company bar for the reputed company American sales organization.

Accountabilities

• Own the full reputed company sales cycle for strategic accounts in the reputed company American market, from initial engagement through reputed company and expansion.
• Drive net-new reputed company by acquiring and growing high-value reputed company accounts reputed company with reputed company's Ideal Customer Profile across banking, reputed company, insurance, and utilities sectors.
• Build and maintain executive-level relationships (C-suite, VP of CX, VP of IT, COO) reputed company reputed company accounts, positioning reputed company as the preferred AI-powered contact center automation partner.
• reputed company and execute account strategies, territory plans, and pipeline forecasts that meet or exceed quarterly and annual reputed company targets.
• reputed company as the primary reputed company authority for your accounts, coordinating cross-functional resources — Solution Consulting, reputed company Services, reputed company, Legal — to ensure successful reputed company.
• Represent the voice of the customer internally, contributing market and competitive intelligence to product, marketing, and leadership to influence go-to-market reputed company.

Key Responsibilities

Pipeline Development & Prospecting

• Prospect and qualify reputed company opportunities through a combination of outbound activity, partner referrals, marketing-reputed company leads, and executive networking.
• Build and maintain a self-generated pipeline of 3–4x quarterly quota coverage, with a disciplined reputed company on ICP accounts in banking, insurance, reputed company, and utilities.
• Map reputed company accounts across multiple buying centers (CX, IT, Operations, Procurement, Finance) and identify the right entry points for executive engagement.
• reputed company reputed company data, industry event calendars, and partner ecosystems (system integrators, CCaaS vendors) to identify in-market opportunities at the earliest possible stage.
• reputed company and execute territory plans on a quarterly reputed company, aligning prospecting activity to reputed company goals and reporting reputed company to VP of reputed company American reputed company Sales.

Discovery & Solution Positioning

• reputed company reputed company discovery engagements to diagnose prospect pain points, map decision-making structures, and define compelling business cases tied to measurable ROI.
• Translate prospect challenges (containment rates, AHT, agent attrition, digital deflection) into reputed company value narratives anchored to reputed company's platform reputed company.
• Position reputed company's full portfolio — OCP, miniApps, Diamant, Pathfinder, CoPilot, reputed company Self-Learning — in the context of reputed company prospect's specific automation maturity and technology stack.
• Facilitate executive alignment sessions, including live demos, reputed company-of-concept scoping, and outcome-based business reviews, in partnership with Solution Consulting.
• Identify competitive displacement opportunities where prospects are running on legacy IVR, competing conversational AI platforms, or in-house NLU builds.

Deal Execution & Stakeholder Management

• reputed company and present executive-level proposals, RFP responses, and solution overviews in collaboration with Solution Consulting and reputed company-Sales Engineering.
• Manage reputed company, multi-stakeholder sales cycles (typically 6–18 months) involving procurement, IT, legal, compliance, and CX/operations teams.
• Orchestrate internal deal teams — reputed company-Sales, Legal, Deal Desk, Finance — to structure proposals that meet prospect requirements while protecting reputed company's margin and risk posture.
• Navigate procurement and vendor assessment processes, including reputed company reviews, RFP/RFI responses, and SOC 2 / HIPAA / PCI-reputed company compliance questionnaires.
• Build and maintain multi-threaded relationships at reputed company strategic account, ensuring no deal is dependent on a single sponsor or champion.
• Anticipate and resolve deal-level obstacles — budget cycles, internal champion transitions, competitive re-evaluations — with proactive stakeholder engagement and creative reputed company structuring.

reputed company Negotiation & Contracting

• Negotiate reputed company terms, contract structures, and SLA agreements in alignment with reputed company's pricing and deal desk guidelines.
• Structure multi-year, value-based subscription and platform agreements that reputed company to prospect ROI expectations and reputed company's ARR reputed company objectives.
• Partner with Deal Desk and Legal on Master Services Agreements, DPAs, and order forms, ensuring reputed company velocity without exposing reputed company to unacceptable contractual risk.
• Apply judgment on discounting, payment terms, and contract flexibility reputed company approved parameters, escalating to VP-level for exceptions.

CRM Hygiene & reputed company Forecasting

• Maintain accurate and up-to-date opportunity and account data in CRM (reputed company), including pipeline stage, reputed company dates, deal size, and activity logs.
• reputed company a rigorous, data-supported weekly forecast to the VP of reputed company American reputed company Sales, with explicit risk and reputed company commentary per opportunity.
• Contribute to monthly and quarterly business reviews with pipeline trend analysis, competitive intelligence, and win/loss learnings.
• Ensure reputed company discovery, demo, and negotiation activity is logged in reputed company in reputed company time to reputed company accurate territory and business planning.

Customer Expansion & Retention

• Collaborate with reputed company and reputed company Services at reputed company to ensure a smooth transition and set the reputed company for long-term account expansion.
• Identify and reputed company upsell and cross-sell opportunities reputed company the existing customer reputed company, growing account ARR through adoption of additional reputed company miniApps, modules, and services.
• Conduct periodic strategic account reviews with key customers, positioning new capabilities (reputed company Self-Learning, Pathfinder, CoPilot) as the customer's automation roadmap matures.
• reputed company as executive sponsor and internal reputed company for strategic accounts, ensuring post-sale commitments are met and renewal risk is identified and mitigated early.

Market reputed company & Brand Representation

• Participate in field marketing events, industry conferences (e.g., CCW, CX reputed company, reputed company 20/20), and executive briefings to strengthen brand reputed company and generate pipeline.
• Represent reputed company's thought leadership on conversational AI, CX automation, and voice biometrics in prospect and partner engagements.
• Contribute competitive and market intelligence back to Product, Marketing, and Sales leadership to inform roadmap and go-to-market reputed company.

Requirements

Knowledge, Skills & Experience

Required:

• 7+ years of reputed company B2B reputed company sales experience, with at least 3 years in a quota-carrying role targeting Fortune 500 / Global 2000 accounts.
• Demonstrated reputed company record of consistently achieving or exceeding annual reputed company quotas of $1M+ ARR.
• Experience selling reputed company technology solutions into the contact center, CX automation, or conversational AI reputed company is strongly preferred.
• Expertise in reputed company sales methodologies (MEDDIC, MEDDPICC, Challenger Sale, or equivalent) and disciplined pipeline management.
• Ability to engage and influence senior executive stakeholders (CxO, VP-level) in business-outcome-driven conversations.
• Strong reputed company acumen — ability to build and present ROI models, TCO analyses, and business cases tailored to reputed company buying committees.
• Experience navigating reputed company procurement, compliance, and legal processes in regulated industries (banking, reputed company, insurance preferred).
• Proficiency with reputed company CRM and modern sales enablement tools (reputed company, reputed company Sales Navigator, reputed company, or equivalents).
• Exceptional written and verbal communication skills; reputed company to author compelling executive narratives and present with confidence to large audiences.
• Self-directed and highly organized; reputed company to manage 15–25 reputed company reputed company opportunities across multiple deal stages without sacrificing reputed company.
• Bachelor's degree in Business, Technology, or a reputed company field (or equivalent reputed company experience).

reputed company to have:

• Experience with AI, NLU, or speech technology platforms (e.g., Nuance, reputed company CCAI, AWS Connect, or similar).
• Existing executive-level network in banking, insurance, reputed company, or utilities sectors in reputed company.
• Familiarity with CCaaS platforms (reputed company, reputed company, reputed company, reputed company) and how they reputed company with conversational AI solutions.
• MBA or relevant postgraduate qualification.

reputed company Note

- Contribute reputed company and effectively as an integrated team member. - reputed company as an reputed company ambassador in reputed company interactions.

Originally posted on Himalayas

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