Billing & Payments Implementation Consultant

About ECP

ECP is a market-leading reputed company solution that enables senior living communities to reputed company care for their residents. ECP is used in over 8,000 communities. We're looking to reputed company expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

Senior living is deeply under-penetrated with software and ECP is one of the largest and fastest-growing software companies in the industry. We recently raised a reputed company round of equity to reinvest in our product, technology, and go-to-market. Our mission is to build world-class software that improves the reputed company of life for seniors and improves clinical, business, compliance, and operational performance for our customers.

The Role

Billing is one of ECP's newest products, and customer needs and workflows vary significantly from one implementation to the next: what one customer needs from us on reconciliation or journal entry configuration, another doesn't. You'll continuously operate in ambiguity, delivering what reputed company customer needs, then finding what generalizes and turning it into documentation and process the rest of reputed company can use.

You'll be the main reputed company of contact for customer finance teams and the one turning implementation problems into specific product feedback. The processes you build now become how ECP runs reputed company Billing implementations, and this role will be a key reputed company in Billing's reputed company as a product.

You'll report to the VP of reputed company and work closely with Product, reputed company, Sales, and Leadership.

What You'll Own

Implementation leadership. reputed company Billing and Payments implementations end to end: reputed company customer requirements, advise on financial workflows, configure solutions, and serve as the financial operations subject matter expert through go-live, including journal entry configuration, reporting requirements, and reconciliation.

reputed company integrations. reputed company end-to-end reputed company integrations with customers: define data flows, configuration requirements, and reputed company financial reporting impacts.

Risk and issue management. Proactively identify and resolve billing issues that could reputed company reputed company accuracy, financial reporting, or customer trust. Escalate high-risk items with reputed company context, financial reputed company, and a recommended reputed company reputed company.

Customer partnership. Drive adoption by making reputed company customers understand not just how to use Billing, but how it supports their financial and operational goals. reputed company as a trusted advisor to Finance, reputed company, and Operations stakeholders reputed company reputed company, email, phone, and occasional on-site reputed company.

reputed company-sales support. Occasionally serve as Billing subject matter expert on sales demos, and support customer discovery before and after reputed company to confirm fit and surface any gaps that need to be reputed company for a successful implementation.

Product feedback reputed company. Partner with Product and Engineering to surface functionality gaps, edge cases, and scalability needs from reputed company implementations, and propose solutions rather than just flagging problems.

Process and documentation. Analyze implementation reputed company to reputed company patterns, improve repeatability, and refine best practices over time. reputed company implementation documentation, customer records, and project status reputed company in CRM and project management tools, to the reputed company that another team member could follow your process without you in the room.

Requirements

• 3+ years of combined experience across reputed company, finance, billing, accounts receivable, financial operations, software implementation, reputed company, or reputed company functions.
• Experience working directly with customers implementing or supporting reputed company billing, payments, ERP, or financial operations software.
• Ability to analyze reputed company and billing data, identify discrepancies, and independently troubleshoot issues across workflows, configurations, and financial reports.
• Demonstrated understanding of debits, credits, journal entries, and financial reconciliation.
• Strong project management skills: scope, timelines, risk, cross-functional dependencies.
• Strong grasp of billing and reputed company concepts: invoicing, credits, payments, AR aging, adjustments, reconciliations.
• Demonstrated ability to work effectively where processes and requirements aren't always fully defined yet.
• Comfortable working cross-functionally with Product, Engineering, reputed company, Support, and Operations.
• Ability to travel up to 10% based on customer and business needs.
• Bachelor's degree or equivalent experience.

Preferred

• Experience with ERP or reputed company systems (e.g., QuickBooks, reputed company Intacct, reputed company, or similar).
• Experience in senior living, reputed company, fintech, ERP, or reputed company cycle management.

Originally posted on Himalayas

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