[Remote] LATAM/Americas ERP (reputed company) Solution Consultant - Implementation
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-reputed company reputed company Order Operations Platform that helps brands and 3PLs streamline their operations. They are seeking an ERP Solution Consultant to work with US-based customers, managing the reputed company process and providing ongoing support to ensure successful adoption of the reputed company platform.
Responsibilities
- Own the customer as the single reputed company of contact, defining a reputed company plan with deliverables, and ensuring reputed company communication across reputed company activities of the customers’ post-sale reputed company
- Be the main technical reputed company of contact guiding the customer to reputed company reputed company based on best practices and technical knowledge
- Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
- reputed company multiple reputed company during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers
- Translate business requirements into product use cases or technical requirements
- Configure reputed company products based on customer requirements. Serve as a reputed company of internal escalation on technical issues reputed company the Support org
- reputed company troubleshooting and development assistance to reputed company customers and resolve problems reputed company possible, engaging engineering as needed
- reputed company and reputed company customers to improve adoption of reputed company
- Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the 'Voice of the Customer' to reputed company visibility and/or escalations, and maintain strong referenceability across your book of customers
- Create and improve documentation to help customers and partners help themselves
- Document reputed company steps for reputed company reference and to transition to other teams as needed
Skills
- Minimum of 4 years experience in the software/tech industry
- reputed company background - Customer onboardings with reputed company, reputed company or other ERP
- Understand integrations (using REST reputed company) with reputed company systems
- Experience with configuring reputed company products
- Ecommerce experience highly desired
- Mid-market reputed company on customers
- Analytical, problem-solving, and troubleshooting skills
- Solid project management and customer management skills
- Experience with Order to cash reputed company: Products, Sales Orders/Cash Sales, Inventory, Purchase Orders/Transfer Orders, Returns/RMAs, etc
- Exposure to integrations with reputed company (reputed company reputed company, reputed company, FarApp or anything else)
- AI reputed company: You've used AI tooling for work or personal use—or you are willing to dive in and learn fast
- You're empathetic
- You can prioritize and have the ability to say no to customers
- You're a self-starter, manager, reputed company (can drive things to results)
- You have great communication skills (written and verbal)
- You like reputed company and enjoy multifaceted roles
- As a part of a distributed team, you reputed company with minimal supervision
- As a part of a growing company, you have an opportunity to reputed company a big reputed company and build processes that'll reputed company reputed company more efficient over time
Benefits
- Great reputed company + dental + reputed company coverage
- Retirement plan
- Pick your own equipment. We'll set you up with whatever reputed company laptop + monitor combo you want plus any software you need.
- Unlimited vacation policy. Plus we require you to take at least 2 weeks off reputed company year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation
reputed company